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- Tasks: Manage and resolve complaints from residents and service users effectively.
- Company: Community-focused organisation dedicated to public service.
- Benefits: Opportunity for personal growth and experience in local government.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A community-focused organization is seeking a Complaints Handler in Harlow on a 6-month fixed-term contract. The role involves managing complaints from residents and service users, ensuring fair and timely resolutions.
Ideal candidates will have experience in customer service, confident communication skills, and a positive approach to public service. This role provides an excellent opportunity for personal growth within local government and housing services.
Resident Complaints Specialist – Public Service in Harlow employer: Personnel Link Employment Group
Contact Detail:
Personnel Link Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Complaints Specialist – Public Service in Harlow
✨Tip Number 1
Get to know the organisation! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling complaints, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows your commitment to understanding the public service sector.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that job!
We think you need these skills to ace Resident Complaints Specialist – Public Service in Harlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our community-focused organisation!
Showcase Your Communication Skills: Since this role involves managing complaints, it's crucial to demonstrate your confident communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively resolved issues in the past.
Emphasise Your Positive Approach: We’re looking for someone with a positive attitude towards public service. In your application, share instances where you've gone above and beyond to help others or improve a situation. This will show us that you’re the right fit for our team!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and gives you a chance to explore more about our organisation and values!
How to prepare for a job interview at Personnel Link Employment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints Handler. Familiarise yourself with common complaints in public service and think about how you would handle them. This will show your potential employer that you're genuinely interested in the role and prepared to tackle the challenges.
✨Showcase Your Customer Service Skills
Since this role is all about managing complaints, be ready to share specific examples from your past experiences where you've successfully resolved issues. Highlight your communication skills and how you maintained a positive attitude while dealing with difficult situations. This will demonstrate your capability to handle complaints effectively.
✨Research the Organisation
Take some time to learn about the community-focused organisation you're interviewing with. Understand their values, mission, and any recent initiatives they've undertaken. This knowledge will help you tailor your answers and show that you're aligned with their goals, making you a more attractive candidate.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the types of complaints they typically handle, or opportunities for personal growth within the organisation. This not only shows your interest but also helps you assess if the role is the right fit for you.
