At a Glance
- Tasks: Oversee customs operations and build strong customer relationships in a dynamic environment.
- Company: Established freight forwarding business with a focus on growth and innovation.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional development.
- Other info: Ideal for experienced professionals ready to step up in their careers.
- Why this job: Take ownership of key accounts and make a real impact in customs operations.
- Qualifications: 5+ years in customs and freight forwarding with strong customer service skills.
The predicted salary is between 39000 - 44000 £ per year.
Location: Feltham
Salary: £39,000 - £44,000 DOE
Hours: Monday to Friday 9:00 to 17:30, 37.5 hours per week
About the Role
We are working on behalf of an established freight forwarding business who are looking for an experienced Customs Operations Supervisor to join their team in Feltham. This is a hands-on senior role for someone with a strong background in customs and freight forwarding. You will be responsible for overseeing day-to-day customs operations for key customer accounts, making sure service levels are maintained and customs requirements are met. You will also play an important role in developing customer relationships, improving processes and supporting the wider operations team.
What You’ll Do
- Oversee the day-to-day customs operations for key customer accounts
- Make sure agreed SLAs, contracts and customs requirements are being met
- Build and maintain strong working relationships with customers and key stakeholders
- Act as the main point of contact between customers and internal teams where required
- Monitor customer volumes, revenue and profitability
- Prepare and manage regular reports, including monthly customs reporting
- Identify ways to improve processes, efficiency and customer service
- Work closely with freight forwarding, logistics and supply chain teams
- Support customer plans and help develop existing accounts
- Attend customer meetings both on and off site
- Coordinate activities between different teams to make sure operations run smoothly
- Support projects and improvements across customs and freight operations
- Keep management informed of customer activity, operational issues and progress
- Work towards agreed budgets and commercial targets
- Help develop and support members of the wider team
- Look for opportunities to improve the service offered to existing customers
What We’re Looking For
- At least 5 years of senior-level experience within customs and freight forwarding
- Strong knowledge of customs procedures and customs regimes
- Good understanding of international freight and transportation
- Experience with import and export processes
- Previous experience in a Customs Supervisor, Customs Manager, Customs Broker, Customs Operations or similar role
- Good understanding of freight forwarding and supply chain operations
- Strong customer service and relationship management skills
- Good communication and negotiation skills
- Strong organisational and time management skills
- Good IT skills, including Microsoft Office
- Ability to manage several priorities at the same time
- Commercial awareness and an understanding of how costs and revenue work within a supply chain
- Fluent English, both written and spoken
Who Might Suit This Role
This role would suit an experienced Customs Supervisor, Customs Brokerage Supervisor, Customs Manager, Senior Customs Broker or Customs Operations Manager looking for their next step. It could also suit someone with a strong background in freight forwarding, international logistics or supply chain who has significant customs experience and is ready to take on more responsibility. The successful person will be confident dealing with customers, comfortable making decisions and able to balance the operational and commercial sides of the role.
Why Join
This is a senior position within an established freight forwarding business, giving you the opportunity to take ownership of key customer accounts and play an important part in the wider customs operation. You will have the chance to build customer relationships, improve processes and contribute to the continued growth of the business.
Customs Operations Supervisor in Feltham employer: Personnel Link Employment Group
Join a well-established hydraulic engineering company in Tilbury, where you will benefit from a competitive salary and the opportunity for optional overtime. Our supportive work culture fosters professional growth, allowing you to enhance your skills while working hands-on with hydraulic systems in a safe and organised environment. We value our employees and provide a platform for meaningful contributions to our team and customers alike.
Contact Details:
Personnel Link Employment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customs Operations Supervisor in Feltham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Personnel Link Employment Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Personnel Link Employment Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Personnel Link Employment Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customs Operations Supervisor in Feltham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Personnel Link Employment Group:This is your chance to really connect with the team at Personnel Link Employment Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Personnel Link Employment Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Personnel Link Employment Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Personnel Link Employment Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Personnel Link Employment Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
