Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support events and ensure smooth operations at council venues.
- Company: Join Braintree District Council's dynamic Venues and Events team.
- Benefits: Earn £13.80 per hour with part-time hours and overtime options.
- Why this job: Perfect for those who love working with people and events.
- Qualifications: Experience in customer service or events is a plus.
- Other info: Flexible hours with opportunities for career growth.
The predicted salary is between 11 - 16 £ per hour.
Overview
We are recruiting an Events Customer Advisor on behalf of Braintree District Council to support their Venues and Events team. This is a hands-on, customer-facing role supporting the smooth day-to-day running of three council venues used for meetings, conferences, events, and weddings. This role is site-based due to the nature of the work and requires flexibility to support events as needed.
Working hours and days
- Working hours between 08:00 and 16:00 or 09:00 and 17:00
- Working days Wednesday and Friday
- Overtime available
- Some evening and weekend work on a rota basis
What You’ll Do
- Set up and clear down rooms in line with customer requirements
- Support events across three council venues as required
- Serve pre-prepared refreshments to customers
- Act as a friendly point of contact for customer enquiries and bookings
- Build positive relationships to deliver a high-quality customer experience
- Open and close premises securely
- Promote council venues and support revenue targets
- Clean and tidy venues following events
- Identify faults or issues within venues and escalate appropriately
- Report defects and support health and safety standards
- Supervise contractors when required
- Support council-led events held at any of the venues
What We’re Looking For
- Experience in a customer service, events, hospitality or facilities based role
- A practical and proactive approach to work
- Good communication and interpersonal skills
- Ability to work across multiple sites when required
- Awareness of health and safety in a customer-facing environment
- Willingness to work occasional evenings and weekends on a rota
Who Might Suit This Role
This role would suit someone with experience as a Customer Service Assistant, Events Assistant, Venue Assistant, Facilities Assistant, Hospitality Assistant or Front of House staff. Experience from local authority, leisure, hospitality, events, hotels or conference venues would transfer well.
Why Join
- Opportunity to work within a local authority environment
- Part-time hours with overtime available
- Varied role working across multiple venues
- Supportive team and structured environment
If you enjoy working with people, supporting events and delivering great customer experiences, this could be a great opportunity to join Braintree District Council’s venues team.
Events Customer Advisor in Essex employer: Personnel Link Employment Group
Contact Detail:
Personnel Link Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Customer Advisor in Essex
✨Tip Number 1
Get to know the venues! Before your interview, take a stroll around the council venues if you can. Familiarising yourself with the spaces will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've delivered excellent service. We want to hear how you’ve made customers feel valued!
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for those occasional evenings and weekends. Showing that you’re adaptable will make you stand out as a candidate who’s ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Events Customer Advisor in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and events. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant background!
Show Your Personality: This role is all about customer interaction, so let your personality shine through in your written application. We love a friendly tone, so feel free to express your enthusiasm for working with people and supporting events.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot. Bullet points can help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Personnel Link Employment Group
✨Know the Role Inside Out
Make sure you understand the specifics of the Events Customer Advisor role. Familiarise yourself with the responsibilities, such as setting up venues and serving refreshments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a tricky situation. This will demonstrate your proactive approach and ability to build positive relationships.
✨Flexibility is Key
Highlight your willingness to work varied hours, including evenings and weekends. The role requires flexibility, so mentioning your availability and any previous experience in similar environments will show that you’re a great fit for the team.
✨Health and Safety Awareness
Brush up on basic health and safety protocols relevant to event settings. Be prepared to discuss how you would handle potential issues or ensure safety during events. This shows that you take the role seriously and are ready to contribute to a safe environment.
