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For Companies At a Glance
- Tasks: Support customers and sales teams through enquiries, order processing, and administration.
- Company: Established organisation with 35 years of experience and a supportive culture.
- Benefits: Competitive salary, 25 days holiday, modern offices, and on-site amenities.
- Why this job: Join a stable company and make a real difference in customer service.
- Qualifications: Experience in sales administration or customer service, strong communication skills.
- Other info: Casual dress environment with excellent transport links.
The predicted salary is between 26000 - 28000 £ per year.
Location: Cuffley, Hertfordshire
Salary: £26,000–£28,000 per year
Job type: Full-time, permanent
Start: Immediate start available
About the Role
We are recruiting on behalf of a well-established organisation with 35 years’ experience. Due to continued growth, they are looking for an organised and customer-focused Sales Administrator and Customer Service Representative to join their team. This role combines sales administration with day-to-day customer service and would suit someone who enjoys supporting sales processes while acting as a key point of contact for customers and internal teams.
What You’ll Do
- Handle customer enquiries via phone, email, and online channels
- Process sales orders accurately and efficiently
- Support the sales team with quotes, order tracking, and administration
- Maintain and update customer records and CRM systems
- Manage customer queries, complaints, and after-sales support
- Liaise with internal departments to ensure timely delivery
- Prepare sales documentation, reports, and invoices
What We’re Looking For
This role would suit candidates with experience or transferable skills from roles such as Sales Administrator, Customer Service Administrator, Sales Support Coordinator, Order Processor, Account Support Administrator, or Office Administrator. Experience within sales, customer service, order processing, or account support environments would transfer well.
Must Have for This Role
- Previous experience in sales administration or customer service
- Strong written and verbal communication skills
- Confident using Word and Excel
- Ability to manage multiple tasks and priorities
- Full UK driving licence
Nice to Have
- Experience using SAGE, Xero, FreeAgent, or similar systems
- Familiarity with CRM systems and sales reporting
- Background supporting sales or account management teams
The Ideal Candidate Would Be
- Organised and detail-focused
- Customer-oriented with a professional approach
- Comfortable working with both customers and internal teams
- Proactive and able to work independently
Why Join
- Well-established business with long-term stability
- Modern offices with on-site restaurant, gym, café, and spa
- Casual dress environment
- 25 days holiday
- Excellent transport links
Apply now with your CV or call Giovanna on 07369 253 647 for more information.
Customer Service Reresentative in Cuffley employer: Personnel Link Employment Group
Contact Detail:
Personnel Link Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Reresentative in Cuffley
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Reresentative in Cuffley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let us know why you want to join our team and how you can contribute.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we’re all about that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Personnel Link Employment Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and complaints effectively.
✨Be Ready for Role-Specific Questions
Expect questions related to sales administration and customer service. Brush up on your knowledge of CRM systems and sales processes. Being able to discuss how you can support the sales team and manage customer records will set you apart from other candidates.
✨Practice Your Communication Skills
Since strong written and verbal communication skills are a must-have for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
