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- Tasks: Support planning and improvement of environmental services in a dynamic local authority role.
- Company: Local authority offering a hybrid work environment with community impact.
- Benefits: £23 per hour, 37 hours a week, hybrid working, and long-term career opportunities.
- Why this job: Make a real difference in your community through service improvement and project support.
- Qualifications: Interest in operational support, data analysis, and customer service skills.
- Other info: Engaging projects in waste management and environmental services await you!
The predicted salary is between 13 - 16 £ per hour.
£23 per hour | 37 hours per week | Monday to Friday
Hybrid role with travel across Brentwood and Rochford boroughs.
We are recruiting for an Operations Improvement Officer to support the planning, coordination, and improvement of key environmental and frontline services within a local authority setting. This is a varied role where no two days are the same. You will work across waste management, street cleansing, grounds maintenance, environmental enforcement, and recycling services, helping improve service delivery for residents and commercial customers.
If you enjoy service improvement, operational support, data analysis, and project work within a council or public sector environment, this role offers real scope to make an impact.
The role:
- Supporting the management team with service planning, coordination, and operational improvement
- Monitoring and improving the efficiency of waste collection, street cleansing, and grounds maintenance services
- Analysing service performance data, KPIs, and operational reports to identify improvement opportunities
- Researching best practice and innovation in environmental services and presenting findings to senior managers
- Handling service related enquiries and complaints with a strong customer service focus
- Supporting the development of technical specifications for procurement and contract management
- Assisting with budget monitoring, cost control, and reviewing staffing and overtime spend
- Liaising with contractors, internal teams, and external stakeholders
- Coordinating staff training, quotations, and annual training programmes
- Supporting the roll out of food waste collections and recycling services to flatted properties
- Supporting the litter bin infrastructure plan and maintaining service databases
- Leading analysis of the Ingatestone wheeled bin trial, including resident feedback and tonnage data
- Providing day to day project support across environmental and operational programmes
Projects you will be involved in:
- Review and development of an Environmental Enforcement Policy
- Procurement of contractors delivering environmental enforcement services
- Development of health and safety communications for operational and frontline teams
What is on offer:
- £23 per hour
- 37 hours per week, Monday to Friday
- Hybrid working across office, site, and home locations
- Long term opportunity within a local authority environment
- Exposure to environmental services, waste management, recycling, and public sector operations
If you are looking for an operational role focused on service improvement, performance analysis, and project support within local government, we would love to hear from you.
Operations Improvement Officer in Brentwood employer: Personnel Link Employment Group
Contact Detail:
Personnel Link Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Improvement Officer in Brentwood
✨Tip Number 1
Network like a pro! Reach out to people in the local authority or environmental services sector. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the council's current projects and challenges in waste management and environmental services. Bring your ideas to the table on how you can help improve service delivery. Show them you’re not just another candidate, but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications and any updates from us!
We think you need these skills to ace Operations Improvement Officer in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Improvement Officer role. Highlight any relevant experience in service improvement, data analysis, or project work to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving environmental services and how your background aligns with our needs. Keep it engaging and personal – we want to get to know you!
Showcase Your Customer Service Skills: Since this role involves handling enquiries and complaints, make sure to highlight your customer service experience. Share examples of how you've successfully resolved issues or improved service delivery in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Personnel Link Employment Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operations Improvement Officer role. Brush up on waste management, street cleansing, and recycling services. Familiarise yourself with relevant KPIs and performance data, as you'll likely be asked how you can improve these areas.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and project work. Think of specific examples where you've identified improvement opportunities or implemented changes that made a difference. This will demonstrate your ability to contribute effectively to service delivery.
✨Customer Service Focus
Since this role involves handling service-related enquiries and complaints, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you approach problem-solving to ensure resident satisfaction.
✨Research Best Practices
Before the interview, look into best practices in environmental services and any recent innovations in the field. Being able to discuss these topics will show your enthusiasm for the role and your commitment to improving services within the local authority.
