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- Tasks: Support events and ensure smooth operations at council venues.
- Company: Braintree District Council, dedicated to community events and customer service.
- Benefits: Earn £13.80 per hour with flexible part-time hours and potential for overtime.
- Why this job: Join a vibrant team and make memorable experiences for the community.
- Qualifications: Customer service experience and a proactive attitude are essential.
- Other info: Great opportunity for career growth in events and hospitality.
The predicted salary is between 11 - 16 £ per hour.
Overview
We are recruiting an Events Customer Advisor on behalf of Braintree District Council to support their Venues and Events team. This is a hands-on, customer-facing role supporting the smooth day-to-day running of three council venues used for meetings, conferences, events and weddings. This role is site-based due to the nature of the work and requires flexibility to support events as needed.
Working hours and days
- Working hours between 08:00 and 16:00 or 09:00 and 17:00
- Working days Wednesday and Friday
- Overtime available
- Some evening and weekend work on a rota basis
What You’ll Do
- Set up and clear down rooms in line with customer requirements
- Support events across three council venues as required
- Serve pre-prepared refreshments to customers
- Act as a friendly point of contact for customer enquiries and bookings
- Build positive relationships to deliver a high-quality customer experience
- Open and close premises securely
- Promote council venues and support revenue targets
- Clean and tidy venues following events
- Identify faults or issues within venues and escalate appropriately
- Report defects and support health and safety standards
- Supervise contractors when required
- Support council-led events held at any of the venues
What We’re Looking For
- Experience in a customer service, events, hospitality or facilities based role
- A practical and proactive approach to work
- Good communication and interpersonal skills
- Ability to work across multiple sites when required
- Awareness of health and safety in a customer-facing environment
- Willingness to work occasional evenings and weekends on a rota
Who Might Suit This Role
This role would suit someone with experience as a Customer Service Assistant, Events Assistant, Venue Assistant, Facilities Assistant, Hospitality Assistant or Front of House staff. Experience from local authority, leisure, hospitality, events, hotels or conference venues would be beneficial.
Events Customer Advisor in Basildon employer: Personnel Link Employment Group
Contact Detail:
Personnel Link Employment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Customer Advisor in Basildon
✨Tip Number 1
Get to know the venue! Before your interview, visit the council venues if you can. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be flexible and ready to adapt! This job requires working across multiple sites and sometimes on weekends. Show that you're up for the challenge and can handle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Events Customer Advisor in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and events. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your past roles!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Events Customer Advisor role. Share your passion for customer service and any specific experiences that relate to the job.
Show Off Your Flexibility: Since this role requires some evening and weekend work, make sure to mention your availability. We appreciate candidates who are willing to adapt their schedules to meet the needs of our events.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Personnel Link Employment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Events Customer Advisor role. Familiarise yourself with the specific tasks mentioned in the job description, like setting up venues and serving refreshments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to ensure a positive experience for customers, especially in events or hospitality settings.
✨Flexibility is Key
Highlight your willingness to work flexible hours, including evenings and weekends. The ability to adapt to changing schedules is crucial in this role, so be prepared to discuss how you've managed similar situations in previous jobs.
✨Health and Safety Awareness
Make sure you can talk about health and safety practices relevant to customer-facing roles. Be ready to discuss any experience you have with maintaining safety standards at events or venues, as this will show that you take the responsibility seriously.
