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For Companies At a Glance
- Tasks: Support customers and sales teams while managing enquiries and processing orders.
- Company: Established organisation with 35 years of experience and a supportive culture.
- Benefits: Competitive salary, 25 days holiday, modern offices, and on-site amenities.
- Why this job: Join a stable company and make a real difference in customer service.
- Qualifications: Experience in sales administration or customer service is essential.
- Other info: Casual dress code and excellent transport links for easy commuting.
The predicted salary is between 26000 - 28000 £ per year.
Location: Cuffley, Hertfordshire
Salary: £26,000–£28,000 per year
Job type: Full-time, permanent
Start: Immediate start available
About the Role
We are recruiting on behalf of a well-established organisation with 35 years’ experience. Due to continued growth, they are looking for an organised and customer-focused Sales Administrator and Customer Service Representative to join their team. This role combines sales administration with day-to-day customer service and would suit someone who enjoys supporting sales processes while acting as a key point of contact for customers and internal teams.
What You’ll Do
- Handle customer enquiries via phone, email, and online channels
- Process sales orders accurately and efficiently
- Support the sales team with quotes, order tracking, and administration
- Maintain and update customer records and CRM systems
- Manage customer queries, complaints, and after-sales support
- Liaise with internal departments to ensure timely delivery
- Prepare sales documentation, reports, and invoices
What We’re Looking For
This role would suit candidates with experience or transferable skills from roles such as Sales Administrator, Customer Service Administrator, Sales Support Coordinator, Order Processor, Account Support Administrator, or Office Administrator. Experience within sales, customer service, order processing, or account support environments would transfer well.
Must Have for This Role
- Previous experience in sales administration or customer service
- Strong written and verbal communication skills
- Confident using Word and Excel
- Ability to manage multiple tasks and priorities
- Full UK driving licence
Nice to Have
- Experience using SAGE, Xero, FreeAgent, or similar systems
- Familiarity with CRM systems and sales reporting
- Background supporting sales or account management teams
The Ideal Candidate Would Be
- Organised and detail-focused
- Customer-oriented with a professional approach
- Comfortable working with both customers and internal teams
- Proactive and able to work independently
Why Join
- Well-established business with long-term stability
- Modern offices with on-site restaurant, gym, café, and spa
- Casual dress environment
- 25 days holiday
- Excellent transport links
Apply now with your CV or call Giovanna for more information.
Customer Service Representative employer: Personnel Link Employment Group Ltd
Contact Detail:
Personnel Link Employment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how your past experiences align with the skills they’re looking for, like handling complaints or supporting sales processes.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows we’re engaged and keen to learn more about the team and the role. Plus, it helps us figure out if it’s the right fit for us!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a nice touch that keeps us on their radar and reinforces our enthusiasm for the position. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of typos. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Personnel Link Employment Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your ability to handle similar situations in the new role.
✨Practice Common Interview Questions
Anticipate questions related to sales administration and customer service. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe your experience with CRM systems?'. This will help you feel more confident during the actual interview.
✨Dress the Part and Be Punctual
Even though the company has a casual dress environment, it's always best to dress smartly for the interview. Also, make sure to arrive on time. Being punctual shows respect for the interviewer's time and sets a positive tone for the meeting.
