Call Centre Agent

Hiring a Call Centre Administrator to work in Hertford! Call Centre Administrator Salary: * £25,000 per annum * Salary review after 6 months Call Centre Administrator Details: * Hours: 5 shifts per week with one weekend day required * Working for a family-run business that operates a national plumbing, heating & drainage engineers call-out service * Taking inbound calls, establishing the requirements and assigning an engineer to the job * Delivering quotes / final invoices to customers and taking payment over the phone * Providing prompt and efficient service to customers and assisting them on the journey from taking the call to completing the job * Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome. * A starting salary of £25,000 (reviewed after 6 months of service) * 5 shifts per week with one weekend day required – 9 hr shifts with start times between 8am to 11am * Optional overtime available * Office-based role in Herford Town Centre * Full training will be provided * 20 days annual leave allowance * Christmas shutdown * Workplace pension scheme Call Centre Administrator Requirements: * Excellent customer service, communication and organisational skills. (essential) * Enjoy being on the phone in a busy environment. (essential) * Ability to work in fast paced environm…