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- Tasks: Handle customer calls, schedule engineers, and ensure excellent service delivery.
- Company: Friendly, family-run business in Hertford with a supportive culture.
- Benefits: £26,000 salary, training, 20 days holiday, and pension scheme.
- Other info: Office-based role with opportunities for overtime and career growth.
- Why this job: Join a rewarding team and make a difference in customer service.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 15600 - 36400 £ per year.
Call Centre Administrator – Hertford | £26,000 + Review After 6 Months We are seeking a confident Call Centre Administrator to join a friendly, family-run business based in Hertford. This company provides nationwide plumbing, heating and drainage engineer call-out services, and you’ll play a vital role in supporting customers from the first phone call through to job completion. If you have experience as a Call Centre Administrator, Call Handler, Customer Service Administrator, Customer Service Advisor or Contact Centre Agent, we would love to hear from you. The Role As a Call Centre Administrator, you will handle inbound customer calls, understand the issue, and arrange an engineer to attend. You will manage the customer journey end-to-end, following clear processes and delivering an excellent service every time. Key responsibilities include: * Taking inbound calls and identifying customer requirements * Scheduling and allocating engineers to jobs * Preparing and sending quotes and final invoices * Taking payments over the phone * Providing clear communication and customer updates throughout * Working to procedures to ensure smooth service delivery You will work 5 shifts per week, including one weekend day. Shifts are 9 hours and start between 8am – 11am, and optional overtime is available. What You Need * Strong customer service and communication skills * Confident and professional telephone manner * Ability to work in a fast-paced, phone-based environment * Organised, able to multitask and follow processes * Previous call centre or customer service experience is preferred (full training provided) Benefits * £26,000 per year + salary review after 6 months * Full training and ongoing support * Friendly, supportive working culture * Office-based in Hertford Town Centre * 20 days holiday + Christmas shutdown * Workplace pension * Overtime available Apply Today If you’re looking for a rewarding, customer-focused role in a busy and supportive team, we’d love to hear from you. Submit your CV Or call Giovanna on (phone number removed)
Call Centre Agent employer: Personnel Link Employment Group Ltd
Contact Detail:
Personnel Link Employment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company before your interview! Research their services and values so you can show them you're genuinely interested in being a part of their team. It’ll help you stand out and make a great impression.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries like a pro.
✨Tip Number 3
Be prepared to discuss your previous experience! Think of specific examples where you've excelled in customer service or handled challenging situations. This will show them you’ve got what it takes to be a fantastic Call Centre Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to join our friendly team.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and call handling. We want to see how your skills match the role of a Call Centre Administrator, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our friendly team. Share your passion for customer service and how you can contribute to our smooth service delivery.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Personnel Link Employment Group Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their services, values, and what makes them unique in the plumbing and heating industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently over the phone. You could even do mock calls with a friend to get comfortable with handling customer queries and providing updates, just like you would in the job.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or manage multiple calls at once. Prepare specific examples from your past experience that demonstrate your customer service skills and ability to multitask.
✨Show Your Organisational Skills
During the interview, highlight your ability to stay organised and follow processes. You might want to share examples of how you've successfully managed your time or handled multiple tasks in a previous role, as this is crucial for a Call Centre Administrator.