Job Title: Account Manager
Location: Hertford
Salary: £25,000 to £28,000 per year
25 days holiday plus bank holidays
We are looking for an Account Manager to join a specialist debt recovery team in Hertford. The company supports property owners landlords and managing agents with the recovery of service charges ground rent and associated arrears. This is a detailed client focused role where you will manage your own caseload and provide a professional and efficient service from start to finish.
This suits someone organised confident with numbers and comfortable dealing with property owners solicitors and clients in a calm polite manner.
What you will do:
- Manage a personal caseload of management fee and ground rent arrears
- Take payments by card and allocate cheque payments
- Discuss payment plans and agree arrangements where appropriate
- Handle disputes on individual cases and work towards resolution
- Obtain land registry documents including titles leases and transfers
- Make and receive calls from owners solicitors clients and mortgage lenders
- Respond to written and email queries in a clear professional way
- Use client systems to obtain statements demands and invoices
- Prepare and serve Section 121 Notices when required
- Keep clients updated on case progress and report outcomes accurately
What we are looking for:
- High attention to detail with strong organisational skills
- Confident communicator both written and verbal
- Comfortable managing a workload with tight deadlines
- Experience in debt recovery property administration or legal support is useful but not essential
- A calm fair and professional approach when dealing with sensitive matters
What is on offer
- Permanent role in a stable established business
- Professional office based environment
- Monday to Friday schedule
- 25 days holiday plus bank holidays
- Training and support from an experienced team
If you would like to join a professional team where accuracy and client service are valued
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Account Manager employer: Personnel Link Employment Group Ltd
Join a dynamic and supportive team in Hertford as an Administrator / Estimator, where your organisational skills and attention to detail will be valued. With competitive pay rates and a focus on employee growth, this role offers a long-term career opportunity in a friendly environment that encourages collaboration and professional development.
Contact Details:
Personnel Link Employment Group Ltd Recruitment Team
