(Senior) Customer Success Manager UK/I - 12 months Fixed-Term Contract

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role:

This role requires 3 days per week in the office and is based in London. If you’re excited by the prospect of joining a company with vast untapped market potential, a career at Personio could perfectly align with your ambitions. You’ll use your deep understanding of customer needs to drive the growth of a transformative product in an HR technology industry set to soar, offering a lifeline to millions of organizations still stuck in Excel chaos. Our Customer Success team follows the mission to maximize customer value in our everyday business. As part of the International Customer Success Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.

Role Responsibilities:

• Customer Portfolio Management: You manage customers in the European Market, focusing mainly on the UK/Ireland Mid-Market.
• Relationship Building: You build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio.
• Customer Prioritization: You prioritize based on customer focus to ensure no customer is overlooked or underserved.
• Data-Driven Adoption: You leverage data to effectively drive the successful adoption and retention of your customers.
• Retention Strategy: You proactively drive customer retention by ensuring customers consistently realize value from Personio, addressing challenges early, and implementing strategies to minimize churn.
• Expansion Opportunities: You identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager.
• Customer Advocacy: You act as the voice of the customer and help translate their needs into product requirements.

Role Requirements:

• Experience: +2 years of client-facing experience managing a large customer portfolio, ideally at a SaaS company.
• Prioritization & Execution: You have strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
• Expansion Planning: You’re able to identify upsell opportunities and develop actionable plans to drive expansion.
• Analytical Mindset: You combine an analytical approach with a strong sense of accountability and ownership.
• Revenue Business Model Expertise: You have a deep understanding of value drivers in recurring revenue business models.
• Strategic Delivery: You’re able to develop strategies, translate them into initiatives, and track successful delivery.
• Language Proficiency: Fluent in English. Additional languages are a plus.

Why Personio:

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity.
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years.
• Make an impact on the environment and society with 1 (fully paid) Impact Day.
• Receive generous family leave, child support, mental health support, and sabbatical opportunities.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.