Payroll Support Specialist - Germany (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This position can be office-based or fully remote from one of the following countries: Germany, Spain, the Netherlands, Ireland, or the UK.

The Role: How you’ll make an impact at Personio

Our Payroll Support team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.

As a Payroll Support Specialist (d/f/m), you’ll be the first line of contact for our customers and provide a best-in-class service. Providing reactive support in case of technical or product-related challenges, your efforts drive customer satisfaction and continuous improvement of our end-to-end customer journey and payroll processes.

Role Responsibilities: What you’ll do

• Support our customers reactively via email, phone, and chat delivering timely, clear, and empathetic responses in case of technical and product-related challenges.
• Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries.
• Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development.
• Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need.
• Leveraging comprehensive payroll expertise, you effectively resolve challenges and manage escalations, positioning yourself as a key resource for the team and customer.

Customer Focus: You enhance customer satisfaction by delivering outstanding support experiences.

Role Requirements: What you need to succeed

• Candidates should possess 3-5 years of operational experience in payroll software support and/or comprehensive payroll processing.
• You are proficient in different payroll systems.
• Possess outstanding German and English communication skills, encompassing verbal, written, and presentation abilities. Adept at simplifying complex issues.
• Adaptability - you’re energised by a fast-changing environment and quick to learn new things.
• Your proven track record in handling complex payroll cases is a significant asset.
• Motivation to grow in a dynamic, customer-obsessed tech company.
• A team player with strong empathy, you consistently go above and beyond to ensure customer satisfaction.
• You maintain exceptionally high standards for the quality and thoroughness of your work.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Apart from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity.
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years.
• Make an impact on the environment and society with 1 (fully paid) Impact Day.
• Receive generous family leave, child support, mental health support, and sabbatical opportunities.
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There’s also healthy snacks, drinks, and a weekly catered lunch.