At a Glance
- Tasks: Lead client relationships and ensure smooth project delivery in the pharma sector.
- Company: Join Personia Health, a pioneering company transforming patient engagement in healthcare.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a passionate team in a fast-growing, collaborative environment.
- Why this job: Make a real impact on patient health outcomes through innovative behavioural science.
- Qualifications: 3-4 years in pharma services with strong communication and project management skills.
The predicted salary is between 55000 - 60000 € per year.
Location: London / Hybrid
Full-Time / Permanent
About Us
Personia Health is dedicated to helping pharmaceutical companies optimise patient engagement and reduce nonadherence with their medicines in clinical research and real-world settings. Founded by Professor Robert Horne (Director of the Centre for Behavioural Medicine, UCL School of Pharmacy, University College London) and UCL, our vision is to ensure that our world-leading behavioural science enables the best health outcomes from medicines.
About the Role
As an Account Director/Senior Account Director you'll be the primary point of contact for a portfolio of pharma and life sciences clients. You'll ensure seamless delivery of our services, anticipate client needs and collaborate closely with internal teams to drive operational excellence. This is a role for someone who loves structure, communication and making complex programmes run smoothly.
Key Responsibilities
- Serve as the trusted partner and primary point of contact for assigned clients, ensuring exceptional service, proactive communication and long-term relationship development.
- Manage project timelines, deliverables, budgets and expectations across cross-functional teams and external stakeholders.
- Plan and co-ordinate the delivery of projects to agreed operational standards, within defined costs and timelines.
- Translate client needs into actionable plans for operational, data and scientific teams.
- Collaborate with external partners, vendors and subcontractors required for project delivery.
- Act as the central point of coordination across internal teams, clients and external providers.
- Monitor project performance, identify risks and implement mitigation strategies in collaboration with senior leadership.
- Maintain clear, accurate and consistent project documentation throughout the project lifecycle.
- Ensure projects adhere to industry regulations, market research standards, SOPs and quality frameworks.
- Oversee quality assurance processes and associated documentation.
- Ensure clients receive timely information, deliverables and support, addressing concerns and resolving issues efficiently.
- Prepare and deliver client presentations, status updates, project reports and performance summaries for clients and senior management.
- Support commercial growth through identifying new opportunities, renewals and strategic account planning.
- Identify opportunities to expand services with existing clients and support broader business development activities.
- Contribute to continuous improvement initiatives, helping to strengthen internal processes and ways of working as the company grows.
What You Bring
- At least 3-4 years' experience in pharmaceutical services agencies including Medical Communications, Clinical Research Organisations, Real-World Evidence and Patient Engagement companies.
- Strong client‐facing communication skills and the ability to build trusted relationships.
- Proven ability to manage multiple projects with precision and calm.
- A structured, analytical mindset.
- Comfort working cross‐functionally with scientific, operational and commercial teams.
- Although not essential, a scientific background to degree level is desirable.
- High attention to detail and a commitment to quality.
- A proactive, solutions‐oriented approach.
Why Join Us?
- Personia's work positively impacts patients' health outcomes. Your work would play an important role in taking our academic research into practical applications.
- Be part of a collaborative professional team that is passionate about its work.
- Personia is a fast growing and ambitious company, join us now to be part of this journey and grow and develop with us.
- Hybrid working environment with flexibility and autonomy.
- Salary: £55,000–£60,000 per annum and benefits package.
How to Apply
If you're as enthusiastic as we are about the future of the application of leading behavioural science then we'd love to hear from you. Apply directly via LinkedIn.
ACTION REQUIRED
To be considered for this role, please include a brief response (max 150 words per question) to the following two prompts in your cover letter:
- What specifically draws you to the intersection of behavioural science and pharmaceutical patient engagement?
- How do your background and experience prepare you to add value to the work we do at Personia Health?
Account Director/Senior Account Director in Brent employer: Personia Health
At Personia Health, we pride ourselves on being an exceptional employer that champions a collaborative and innovative work culture. Our hybrid working model offers flexibility and autonomy, allowing you to thrive while making a meaningful impact on patient health outcomes. With a commitment to employee growth, we provide ample opportunities for professional development within a fast-growing company that values your contributions and encourages you to be part of our exciting journey.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director/Senior Account Director in Brent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Account Director role.
✨Tip Number 2
Prepare for interviews by researching Personia Health and understanding their mission. Be ready to discuss how your experience aligns with their goals in patient engagement and behavioural science.
✨Tip Number 3
Showcase your project management skills! Be prepared to share examples of how you've successfully managed multiple projects and built strong client relationships in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Personia Health.
We think you need these skills to ace Account Director/Senior Account Director in Brent
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for behavioural science and patient engagement in your own words.
Tailor Your Responses:Make sure to address the specific prompts in your cover letter. We’re looking for genuine insights into why you’re drawn to our work and how your experience aligns with our mission. Customising your answers shows us you’ve done your homework!
Showcase Relevant Experience:Highlight your past experiences that relate directly to the role. Whether it’s managing projects or building client relationships, we want to know how your background prepares you to excel at Personia Health.
Keep It Concise:Remember, you have a word limit for your responses! Be clear and to the point while still conveying your enthusiasm and qualifications. A well-structured application will make it easier for us to see your potential.
How to prepare for a job interview at Personia Health
✨Know Your Stuff
Before the interview, dive deep into Personia Health's mission and values. Understand how their work in behavioural science impacts patient engagement. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects in the past. Highlight your ability to keep things organised, meet deadlines, and communicate effectively with various teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport
Since this role involves a lot of client interaction, demonstrate your strong communication skills during the interview. Practice active listening and engage with your interviewers. Ask insightful questions about their current projects and challenges to show you're invested in their success.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you've had to implement solutions or improve processes. Be honest and reflect on what you learned from those experiences, as this shows growth and adaptability.
