At a Glance
- Tasks: Lead client relationships and ensure smooth project delivery in the pharma sector.
- Company: Join Personia Health, a pioneering company transforming patient engagement in healthcare.
- Benefits: Competitive salary, flexible hybrid working, and opportunities for professional growth.
- Other info: Be part of a passionate team in a fast-growing, ambitious company.
- Why this job: Make a real impact on patient health outcomes through innovative behavioural science.
- Qualifications: 3-4 years in pharma services with strong communication and project management skills.
The predicted salary is between 55000 - 60000 € per year.
Location: London / Hybrid Full-Time / Permanent
About Us
Personia Health is dedicated to helping pharmaceutical companies optimise patient engagement and reduce nonadherence with their medicines in clinical research and real-world settings. Founded by Professor Robert Horne (Director of the Centre for Behavioural Medicine, UCL School of Pharmacy, University College London) and UCL, our vision is to ensure that our world-leading behavioural science enables the best health outcomes from medicines.
About the Role
As an Account Director/Senior Account Director you’ll be the primary point of contact for a portfolio of pharma and life sciences clients. You’ll ensure seamless delivery of our services, anticipate client needs and collaborate closely with internal teams to drive operational excellence. This is a role for someone who loves structure, communication and making complex programmes run smoothly.
Key Responsibilities
- Serve as the trusted partner and primary point of contact for assigned clients, ensuring exceptional service, proactive communication and long-term relationship development.
- Manage project timelines, deliverables, budgets and expectations across cross-functional teams and external stakeholders.
- Plan and co-ordinate the delivery of projects to agreed operational standards, within defined costs and timelines.
- Translate client needs into actionable plans for operational, data and scientific teams.
- Collaborate with external partners, vendors and subcontractors required for project delivery.
- Act as the central point of coordination across internal teams, clients and external providers.
- Monitor project performance, identify risks and implement mitigation strategies in collaboration with senior leadership.
- Maintain clear, accurate and consistent project documentation throughout the project lifecycle.
- Ensure projects adhere to industry regulations, market research standards, SOPs and quality frameworks.
- Oversee quality assurance processes and associated documentation.
- Ensure clients receive timely information, deliverables and support, addressing concerns and resolving issues efficiently.
- Prepare and deliver client presentations, status updates, project reports and performance summaries for clients and senior management.
- Support commercial growth through identifying new opportunities, renewals and strategic account planning.
- Identify opportunities to expand services with existing clients and support broader business development activities.
- Contribute to continuous improvement initiatives, helping to strengthen internal processes and ways of working as the company grows.
What You Bring
- At least 3-4 years’ experience in pharmaceutical services agencies including Medical Communications, Clinical Research Organisations, Real-World Evidence and Patient Engagement companies.
- Strong client‑facing communication skills and the ability to build trusted relationships.
- Proven ability to manage multiple projects with precision and calm.
- A structured, analytical mindset.
- Comfort working cross‑functionally with scientific, operational and commercial teams.
- Although not essential, a scientific background to degree level is desirable.
- High attention to detail and a commitment to quality.
- A proactive, solutions‑oriented approach.
Why Join Us?
Personia’s work positively impacts patients' health outcomes. Your work would play an important role in taking our academic research into practical applications. Be part of a collaborative professional team that is passionate about its work. Personia is a fast growing and ambitious company, join us now to be part of this journey and grow and develop with us. Hybrid working environment with flexibility and autonomy.
Salary: £55,000–£60,000 per annum and benefits package.
How to Apply
If you’re as enthusiastic as we are about the future of the application of leading behavioural science then we’d love to hear from you. Apply directly via LinkedIn.
ACTION REQUIRED
To be considered for this role, please include a brief response (max 150 words per question) to the following two prompts in your cover letter: What specifically draws you to the intersection of behavioural science and pharmaceutical patient engagement? How do your background and experience prepare you to add value to the work we do at Personia Health?
Account Director/Senior Account Director employer: Personia Health
At Personia Health, we pride ourselves on being an exceptional employer that champions a collaborative and innovative work culture. Our hybrid working model offers flexibility and autonomy, allowing you to thrive while making a meaningful impact on patient health outcomes. With a strong focus on employee growth, we provide opportunities for professional development within a fast-growing company that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director/Senior Account Director
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Account Director role.
✨Tip Number 2
Prepare for interviews by researching Personia Health and understanding their mission. Be ready to discuss how your experience aligns with their goals in patient engagement and behavioural science.
✨Tip Number 3
Showcase your project management skills! Be prepared to share examples of how you've successfully managed multiple projects and built strong client relationships in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Personia Health.
We think you need these skills to ace Account Director/Senior Account Director
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for behavioural science and patient engagement. It’s all about making that connection!
Tailor Your Responses:Make sure to address the specific prompts in your cover letter. We’re looking for thoughtful insights into why you’re drawn to our mission and how your experience aligns with what we do. Customising your answers shows us you’re genuinely interested!
Showcase Your Experience:Highlight your relevant experience in pharmaceutical services and project management. We love seeing how you’ve tackled challenges and delivered results in past roles. Use examples that demonstrate your skills and how they relate to the Account Director position.
Keep It Concise:Remember, you’ve got a 150-word limit for each prompt! Be clear and to the point while still conveying your enthusiasm and qualifications. We appreciate brevity and clarity, so make every word count!
How to prepare for a job interview at Personia Health
✨Know Your Stuff
Before the interview, dive deep into Personia Health's mission and values. Understand their focus on patient engagement and how behavioural science plays a role in their work. This knowledge will help you connect your experience to their goals and show that you're genuinely interested.
✨Showcase Your Communication Skills
As an Account Director, strong communication is key. Prepare examples of how you've built relationships with clients and managed expectations. Be ready to discuss how you’ve effectively communicated complex information to different stakeholders, as this will demonstrate your fit for the role.
✨Project Management Prowess
Highlight your experience managing multiple projects. Bring specific examples of how you've kept projects on track, met deadlines, and ensured quality. Discuss any tools or methodologies you use to stay organised, as this aligns with the structured approach they value.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects, team dynamics, and future goals. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values. It’s a two-way street, after all!
