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- Tasks: Lead a team to drive client success and expand revenue across EMEA & APAC.
- Company: Join Personetics, a leader in Cognitive Banking, transforming financial services with AI.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of banking.
- Why this job: Be at the forefront of fintech innovation and make a real impact on client relationships.
- Qualifications: 10+ years in financial services or fintech, with strong leadership and client management skills.
- Other info: Dynamic role with opportunities for growth and collaboration with top financial institutions.
The predicted salary is between 43200 - 72000 £ per year.
Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. Our platform continuously analyzes and leverages real-time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals. As industry leaders, we partner with the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv.
About the position:
The Regional Director, Client Success is a senior leadership role responsible for driving customer outcomes, executive engagement, revenue retention and expansion across a defined region: EMEA/APAC. This leader will manage and scale a team of Client Success Managers, serve as a senior escalation point for clients, and act as a strategic partner to executive stakeholders within Tier 1 & 2 banks and financial institutions. The role requires deep financial services and/or fintech experience, strong leadership capabilities, and the ability to position Personetics as a trusted cognitive banking partner.
Responsibilities:
- Lead, coach, and develop a regional team of Client Success Managers across the EMEA & APAC.
- Ensure consistent execution of Client Success playbooks and best practices.
- Drive effective adoption of Personetics tools and systems (e.g., Salesforce, Gong, ChatGPT, internal analytics tools).
- Serve as senior escalation point for complex client issues, executive-level concerns.
- Lead Client Success and support Sales in renewal process, churn prevention, and revenue expansion for the region.
- Partner closely with Sales, Marketing, Product and Account teams to identify, track, and execute upsell and expansion opportunities.
- Support top-of-funnel activity for add-on sales and new logo opportunities through strong client advocacy, executive engagement, and Sales support.
- Build and expand executive and senior stakeholder relationships across client organizations.
- Understand and align with banks' strategic initiatives, digital transformation goals, and regional industry trends.
- Support, participate in executive briefings, QBRs, and strategic planning sessions.
- Act as the regional evangelist for Personetics' Cognitive Banking strategy and value proposition.
- Position Personetics as an industry innovator and trusted strategic partner.
- Work with clients to advance the "enterprise asset" value proposition and expand Personetics usage for Needs Based Selling across the bank.
- Partner with Marketing as a thought leader for industry events, analyst engagements, and customer advocacy initiatives.
Requirements:
- 10+ years of relevant experience in financial services and/or fintech within the assigned region (EMEA & APAC).
- Proven experience leading Client Success, Account Management, or Customer-facing teams at scale.
- Demonstrated success driving renewals, expansion revenue, and executive-level client relationships.
- Experience working with large banks and complex, multi-stakeholder client environments.
- Experience driving change management and implementing new Client Success processes.
- Ability to travel up to 50% of time.
- University degree or higher required.
- Fluent in English.
- London UK based.
Regional Director, Client Success EMEA & APAC employer: Personetics
Contact Detail:
Personetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Director, Client Success EMEA & APAC
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of landing that dream role.
✨Showcase Your Expertise
Don’t just talk about your experience; demonstrate it! Share insights on LinkedIn or write articles related to cognitive banking and fintech. This positions you as a thought leader and can catch the eye of hiring managers.
✨Ace the Interview
Prepare for interviews by researching the company and its culture. Practice common questions and have examples ready that showcase your leadership skills and client success achievements. Confidence is key!
✨Apply Through Our Website
We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and shows your genuine interest in joining our team at Personetics.
We think you need these skills to ace Regional Director, Client Success EMEA & APAC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Director, Client Success. Highlight your experience in financial services and any leadership roles you've held. We want to see how you can drive customer outcomes and engage with executives!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cognitive banking and how your skills align with our mission at Personetics. Be sure to mention specific achievements that demonstrate your ability to lead and innovate.
Showcase Your Leadership Skills: In your application, don’t forget to highlight your leadership capabilities. We’re looking for someone who can coach and develop a team of Client Success Managers, so share examples of how you've successfully led teams in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Personetics
✨Know Your Stuff
Make sure you’re well-versed in Personetics' Cognitive Banking strategy and how it impacts client success. Brush up on the latest trends in fintech and financial services, especially in the EMEA and APAC regions. This will show that you’re not just interested in the role but also passionate about the industry.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in client-facing roles. Think about specific challenges you faced and how you overcame them. This is your chance to demonstrate your ability to coach and develop a team while driving customer outcomes.
✨Engage with Executive Presence
Since this role involves working closely with senior stakeholders, practice your executive communication skills. Be ready to discuss how you’ve built relationships with executives in previous roles and how you can position Personetics as a trusted partner for banks.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to client escalations or revenue expansion. Think through your approach to problem-solving and how you would handle complex client issues. This will help you articulate your strategic thinking and adaptability during the interview.
