At a Glance
- Tasks: Provide top-notch support and troubleshoot issues for our customers.
- Company: Join a rapidly growing Software House with a vibrant team.
- Benefits: Gain valuable experience, competitive pay, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 25000 - 30000 £ per year.
Experienced 1st line support Engineer required to join rapidly growing Software House. The successful candidate will be responsible for 1st level incident management and troubleshooting, investigating and replicating issues raised by customers, and will have experience within a service desk environment raising tickets and prioritising workload. With ideally a couple of years experience in IT/Software support roles you will be adept at issue resolution , troubleshooting common problems at source and escalation of more serious issues , whilst tracking and communicating with customers as required. You will be equipped with the following: Problem-solving mindset with attention to detail. Ability to work under pressure and manage multiple tickets simultaneously. Familiarity with ticketing systems (e.g. ServiceNow, Zendesk, Freshdesk ). Strong customer service and communication skills, including with non-technical users. Professional and effective written and verbal communicator
1st Line Support Engineer employer: Personas Consulting
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your expertise in geospatial engineering will be recognised and rewarded. With opportunities for professional growth and the flexibility of remote work complemented by occasional site visits in the West Midlands, you will be part of a sizeable project that not only enhances your skills but also contributes to impactful solutions in the geospatial domain.
We think you need these skills to ace 1st Line Support Engineer
Incident Management
Troubleshooting
Service Desk Experience
Ticketing Systems (e.g. ServiceNow, Zendesk, Freshdesk)
Problem-Solving Mindset
Attention to Detail
Ability to Work Under Pressure
