At a Glance
- Tasks: Provide exceptional customer service and assist with medication dispensing.
- Company: Join a passionate team at Personal Homecare Pharmacy, dedicated to patient care.
- Benefits: Gain NVQ qualifications, enjoy birthday and volunteer days.
- Other info: Dynamic environment with full training and career advancement opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
- Customer Service Advisor/Trainee Dispenser
- Customer Service Trainee Dispenser Homecare Pharmacy Pharmaceutical Services
Prescription Orders Medication Dispensing Healthcare Professionals Patient Care Communication Skills Interpersonal Skills Accuracy Attention to Detail Teamwork Administrative Tasks Inventory Management Pharmacy Operations Prescription Processing Customer Inquiries Problem-solving Training and Development Career Advancement Compliance Professionalism Multitasking Healthcare Industry
At Personal Homecare Pharmacy, we take pride in placing our customers at the heart of all we do.
We are a busy distant selling pharmacy, with over 10 years’ experience in providing fertility drugs.
Working collaboratively with clinics nationally, we are dedicated to making our customer experience a focal point.
We are passionate about what we do and we thrive to provide an exceptional service unequalled by no other.
With our incredible team players we aim to be the gold standard in homecare services.
There has never been a more exciting time to join our fast growing team.
Providing you with a fantastic opportunity, we are looking for friendly experienced customer service advisors, who are enthusiastic, self-motivated, committed and ambitious.
You will work well in a team as well as independently.
You will be a great communicator who receives immense satisfaction from providing excellent service.
Could this be you?
We offer a dynamic working environment with rewarding opportunities.
As a starting point we will enrol you on a NVQ Level 2 dispensing assistant course to develop your skills in a pharmacy environment.
You will be provided with a designated tutor who will support you through the course.
As a customer service advisor, playing a pivotal role within the team, you will be responsible for handling all incoming and outgoing communication from internal and external customers by phone, fax or email.
You will answer queries and ensure they are dealt with in an efficient and effective manner.
Accuracy in this role is crucial, so you will have great attention to detail throughout all the processes.
Your Responsibilities
- Provide friendly and professional customer service to patients and healthcare professionals via phone, email, and in-person interactions.
- Make outbound calls to patients to arrange delivery for their medication.
- Assist with processing prescription orders, including entering prescription information accurately into the pharmacy system and verifying patient details.
- Prepare medication orders for delivery to patients’ homes, ensuring accuracy and adherence to safety protocols.
- Learn and apply dispensing techniques and procedures under the guidance of experienced pharmacy staff.
- Maintain a clean and organised work environment, including stocking shelves, inventory management, and cleaning equipment.
- Assist with administrative tasks, such as filing paperwork and updating patient records.
- Handle enquiries, complaints, and requests from customers promptly and courteously, escalating issues as necessary to ensure resolution.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge in pharmacy operations and customer service.
- To follow relevant SOPs and Company policy and procedure to always ensure patient safety.
Your Experience
- Retail or call centre background is beneficial but not essential. Full training will be provided.
- Excellent verbal and written communication skills.
- Ability to work in a target driven environment.
- Minimum A to C GCSE in Maths and English.
- Customer service experience is desirable but not essential.
Rewards
- Birthday and volunteer days
- Opportunity to gain NVQ qualifications
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If you believe you can play an integral role within our team, we would love to hear from you.
- Work Remotely: No
- Job Types: Full-time, 8am- 5pm (40hrs per week)
- Customer Service Advisor/Trainee Dispenser
- #J-18808-Ljbffr
Customer Service Advisor/Trainee Dispenser in Leicester employer: Personal Homecare Pharmacy Ltd
At Personal Homecare Pharmacy, we pride ourselves on being an excellent employer that fosters a supportive and innovative work culture. Our Graduate Scheme offers a unique opportunity for personal and professional growth through diverse rotational placements across various departments, ensuring you gain valuable experience while contributing to our mission of delivering exceptional patient care. With a commitment to employee development and a technology-driven approach, we provide a rewarding environment where your contributions truly make a difference.
Contact Details:
Personal Homecare Pharmacy Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Trainee Dispenser in Leicester
✨Get With the Industry Buzz
Join online forums and LinkedIn groups specifically for the pharmaceutical industry. Places like these often share insights about trainee vacancies, and you can even interact with professionals already in the field. Trust us, being an active participant can really help you get noticed.
✨Attend Industry-Specific Events
Keep an eye out for pharmaceutical conferences, workshops, and job fairs. These events are golden opportunities to meet recruiters, learn about internships or trainee roles, and soak up knowledge from industry leaders. Plus, nothing beats face-to-face networking to help your application stand out!
✨Connect with University Career Services
If you’re still at uni, speak to career services about their connections with pharmaceutical companies. Many firms look to recruit trainees from universities, and they might even host exclusive recruitment events just for students. Capitalise on this advantage!
✨Look at Our Open Roles Directly
At StudySmarter, we often have trainee positions that could be a great fit. Don’t hesitate to check our website for the latest job openings — applying directly gives you a better chance of being noticed. We want to help you land that role!
We think you need these skills to ace Customer Service Advisor/Trainee Dispenser in Leicester
Some tips for your application 🫡
Show Off Your Passion for Science:When applying for a trainee role in the pharmaceutical industry, it's essential to demonstrate your enthusiasm for science and research. We want to see how your coursework or any lab experience has shaped your interest in pharmaceuticals. Mention specific projects, modules, or even science fairs that fired you up about this field!
Highlight Relevant Academic Achievements:Make sure your CV reflects your academic performance, especially in subjects relevant to pharmaceuticals. Include your grades in relevant modules, any specific certifications (like lab safety), and academic achievements. This will help us see your potential right off the bat!
Craft a Motivated Cover Letter:As a trainee, we’re keen to know about your motivation for applying to Personal Homecare Pharmacy Ltd and this specific role. Use your cover letter to articulate why you want to kickstart your career in pharmaceuticals and what you hope to learn. Remember, we're looking for a hint of your personality and what makes you tick!
Include Any Relevant Projects or Internships:If you've completed any relevant projects, internships, or work experiences, don’t hold back! These can be golden tickets to showcasing your practical skills and understanding of the industry. Even volunteer work related to healthcare can add some extra sparkle to your application. Let’s see what you’ve got!
How to prepare for a job interview at Personal Homecare Pharmacy Ltd
✨Get to Grips with Pharma Basics
Make sure you brush up on the basics of the pharmaceutical industry. Understand drug development processes, regulatory requirements, and the role of different stakeholders. This will help you demonstrate your genuine interest in the field during your interview with Personal Homecare Pharmacy Ltd.
✨Know Your Lab Techniques
Since you'll likely be asked about specific lab techniques or scientific principles relevant to the role, revisit any coursework or practical experiences you have. Be ready to discuss techniques like chromatography or assays, as well as your hands-on experience, which can be a big plus when applying for this trainee position.
✨Show Your Eagerness to Learn
As a trainee, your enthusiasm and willingness to learn are vital. Highlight past experiences where you've quickly picked up new skills or adapted to challenges. This will reassure Personal Homecare Pharmacy Ltd that you’re ready to embrace the learning curve that comes with the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about how you would approach common challenges in a pharmaceutical setting, like dealing with data discrepancies or ensuring compliance with safety regulations. This will help you stand out in your interview!
