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- Tasks: Lead discovery sessions and translate business needs into actionable requirements.
- Company: Join Personal Group, a dynamic company driving growth and transformation.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional development.
- Other info: Inclusive workplace encouraging diverse candidates to apply.
- Why this job: Make a real impact by shaping customer experiences and driving meaningful change.
- Qualifications: Strong business analysis experience and excellent stakeholder management skills.
The predicted salary is between 65000 - 65000 £ per year.
We are looking for a highly capable Senior Business Analyst to join Personal Group at a pivotal stage of growth and transformation. This role sits at the heart of our strategic and operational initiatives, shaping how we design, document, and deliver business and technical solutions across our insurance and SaaS product landscape. You will partner with stakeholders across the organisation, including senior leadership, to define clear, actionable requirements that enhance customer and policyholder experiences, improve operational efficiency, ensure regulatory compliance, and support scalable growth. This is an opportunity for someone who thrives in complexity, enjoys influencing at a senior level, and wants to drive meaningful change across a regulated, customer-focused business.
The person we are looking for brilliantly blends their fantastic communication and facilitation skills with great strategic judgement, critical thinking and a continuous discovery mindset. Comfortable at mapping and dissecting complex business processes and removing the bottlenecks and inefficiencies within them, alongside validating assumptions with real life data and rigorous requirement traceability back to the strategic goals.
Key Responsibilities- Discovery & Requirements Leadership
- Lead discovery sessions and requirements gathering across business initiatives
- Define and implement best practice standards for business analysis and documentation
- Translate business needs into detailed requirements, user stories, workflows, and business rules
- Process Analysis & Optimisation
- Analyse current-state processes across insurance, rewards, and benefits offerings
- Map end-to-end customer and operational journeys
- Identify gaps, risks, and opportunities for automation and optimisation
- Recommend improvements to enhance scalability, reduce costs, and improve customer experience
- Business & Technical Design
- Define eligibility, coverage, rating models, and high-level business architecture
- Develop and maintain business capability maps
- Communicate complex insurance and SaaS concepts clearly to technical teams and vendors
- Delivery & Governance
- Maintain full requirements traceability from design through to testing
- Coordinate User Acceptance Testing (UAT) and validate business scenarios
- Ensure solutions meet regulatory, operational, and customer standards
- Support audit readiness through robust documentation and governance
- Stakeholder Engagement & Leadership
- Partner with stakeholders up to C‑Suite level to shape and influence decision‑making
- Provide insight‑led recommendations to support executive decisions
- Mentor junior analysts and champion best practices in business analysis
- Essential
- Strong prior experience as a Business Analyst
- Strong analytical and problem‑solving capability, with the ability to interrogate complex data and processes
- Proven experience in a regulated environment (insurance and/or SaaS)
- Experience with Agile delivery and digital/UX‑focused projects
- Strong stakeholder management skills, including engagement at senior leadership level
- Experience documenting complex business rules and system requirements
- Systems thinking approach with a focus on end‑to‑end solutions
- Experience supporting or leading digital transformation and automation initiatives
- Proficiency in tools such as Jira, Confluence, and Microsoft Office Suite
- Excellent written, verbal, and facilitation skills
- Desirable
- Background working closely with engineering or technical teams
- Familiarity with UX/UI principles and user‑centred design
- Relevant degree (e.g. Business, Computer Science, Engineering) or equivalent experience
- Professional certifications in Business Analysis
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.
Senior Business Analyst employer: Personal Group
Contact Detail:
Personal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to business analysis. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Bring examples of how you've tackled complex data and processes in the past. We want to see how you think and approach challenges, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team at Personal Group.
We think you need these skills to ace Senior Business Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience that aligns with the Senior Business Analyst role. We want to see how your skills can directly contribute to our strategic initiatives!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, it’s crucial to demonstrate your fantastic communication abilities. Use clear examples in your application to show how you've effectively communicated complex ideas in the past.
Highlight Relevant Experience: Don’t forget to emphasise your experience in regulated environments, especially in insurance or SaaS. We’re looking for someone who can hit the ground running, so make sure we see that relevant background!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Personal Group
✨Know Your Business Inside Out
Before the interview, dive deep into Personal Group's business model, especially their insurance and SaaS products. Understand their current challenges and how your skills as a Senior Business Analyst can help address them. This will show that you're not just interested in the role, but also in contributing to their growth.
✨Prepare for Stakeholder Scenarios
Since you'll be engaging with senior leadership, think of examples where you've successfully influenced decision-making or led discovery sessions. Be ready to discuss how you’ve translated complex requirements into actionable insights, as this is crucial for the role.
✨Showcase Your Analytical Skills
Bring along examples of how you've mapped out complex processes and identified inefficiencies in previous roles. Be prepared to discuss specific tools you've used, like Jira or Confluence, and how they helped you achieve better outcomes in your projects.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about their current projects or future goals. This not only shows your interest but also gives you a chance to demonstrate your strategic thinking and understanding of the industry.