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- Tasks: Lead discovery sessions and optimise business processes for impactful change.
- Company: Join Personal Group, a dynamic company in growth and transformation.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional development.
- Other info: Inclusive workplace encouraging diverse candidates to apply.
- Why this job: Shape strategic initiatives and enhance customer experiences in a regulated environment.
- Qualifications: Strong analytical skills and experience in business analysis within regulated sectors.
The predicted salary is between 65000 - 65000 £ per year.
We are looking for a highly capable Senior Business Analyst to join Personal Group at a pivotal stage of growth and transformation. This role sits at the heart of our strategic and operational initiatives, shaping how we design, document, and deliver business and technical solutions across our insurance and SaaS product landscape. You will partner with stakeholders across the organisation, including senior leadership, to define clear, actionable requirements that enhance customer and policyholder experiences, improve operational efficiency, ensure regulatory compliance, and support scalable growth. This is an opportunity for someone who thrives in complexity, enjoys influencing at a senior level, and wants to drive meaningful change across a regulated, customer-focused business.
The person we are looking for brilliantly blends their fantastic communication and facilitation skills with great strategic judgement, critical thinking and a continuous discovery mindset. Comfortable at mapping and dissecting complex business processes and removing the bottlenecks and inefficiencies within them, alongside validating assumptions with real life data and rigorous requirement traceability back to the strategic goals.
Key Responsibilities
- Discovery & Requirements Leadership
- Lead discovery sessions and requirements gathering across business initiatives
- Define and implement best practice standards for business analysis and documentation
- Translate business needs into detailed requirements, user stories, workflows, and business rules
- Process Analysis & Optimisation
- Analyse current-state processes across insurance, rewards, and benefits offerings
- Map end-to-end customer and operational journeys
- Identify gaps, risks, and opportunities for automation and optimisation
- Recommend improvements to enhance scalability, reduce costs, and improve customer experience
- Business & Technical Design
- Define eligibility, coverage, rating models, and high-level business architecture
- Develop and maintain business capability maps
- Communicate complex insurance and SaaS concepts clearly to technical teams and vendors
- Delivery & Governance
- Maintain full requirements traceability from design through to testing
- Coordinate User Acceptance Testing (UAT) and validate business scenarios
- Ensure solutions meet regulatory, operational, and customer standards
- Support audit readiness through robust documentation and governance
- Stakeholder Engagement & Leadership
- Partner with stakeholders up to C‑Suite level to shape and influence decision‑making
- Provide insight‑led recommendations to support executive decisions
- Mentor junior analysts and champion best practices in business analysis
Skills & Experience
Essential
- Strong prior experience as a Business Analyst
- Strong analytical and problem‑solving capability, with the ability to interrogate complex data and processes
- Proven experience in a regulated environment (insurance and/or SaaS)
- Experience with Agile delivery and digital/UX‑focused projects
- Strong stakeholder management skills, including engagement at senior leadership level
- Experience documenting complex business rules and system requirements
- Systems thinking approach with a focus on end‑to‑end solutions
- Experience supporting or leading digital transformation and automation initiatives
- Proficiency in tools such as Jira, Confluence, and Microsoft Office Suite
- Excellent written, verbal, and facilitation skills
Desirable
- Background working closely with engineering or technical teams
- Familiarity with UX/UI principles and user‑centred design
- Relevant degree (e.g. Business, Computer Science, Engineering) or equivalent experience
- Professional certifications in Business Analysis
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.
Senior Business Analyst in Milton Keynes employer: Personal Group
Contact Detail:
Personal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for informational interviews. The more people you know, the better your chances of landing that Senior Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to business analysis. Think about how you can showcase your analytical skills and experience in a regulated environment. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've optimised processes or improved customer experiences. This is your chance to demonstrate your strategic judgement and critical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Senior Business Analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience that aligns with the Senior Business Analyst role. We want to see how your skills can directly contribute to our strategic initiatives!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder engagement, it’s crucial to demonstrate your fantastic communication abilities. Use clear examples in your application to show how you've effectively communicated complex ideas in the past.
Highlight Relevant Experience: Don’t forget to emphasise your experience in regulated environments, especially in insurance or SaaS. We’re looking for someone who can hit the ground running, so make sure we see that relevant background!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Personal Group
✨Know Your Business Analysis Basics
Make sure you brush up on your business analysis fundamentals. Understand the key concepts like requirements gathering, process mapping, and stakeholder engagement. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems or analyse complex scenarios. Think of examples from your past experience where you've successfully navigated challenges in a regulated environment, especially in insurance or SaaS. This will demonstrate your analytical skills and strategic judgement.
✨Showcase Your Communication Skills
As a Senior Business Analyst, you'll need to communicate effectively with various stakeholders, including C-suite executives. Practice articulating complex ideas clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to showcase your facilitation skills.
✨Familiarise Yourself with Tools and Methodologies
Get comfortable with tools like Jira and Confluence, as well as Agile methodologies. Be ready to discuss how you've used these tools in previous roles to enhance operational efficiency and support digital transformation initiatives. This will highlight your technical proficiency and adaptability.