At a Glance
- Tasks: Lead technology operations and infrastructure strategy for a purpose-driven business.
- Company: Join Personal Group, a leading UK provider of employee benefits and health insurance.
- Benefits: Enjoy 26+ days holiday, private medical insurance, and flexible working options.
- Other info: Inclusive culture with excellent career development opportunities.
- Why this job: Make a real impact in a collaborative environment focused on growth and innovation.
- Qualifications: Proven experience in cloud infrastructure and operations leadership.
The predicted salary is between 54000 - 66000 £ per year.
Location: Milton Keynes - Hybrid (2 days a week)
Salary: Up to £95,000 Depending on experience
Contract Type: Permanent
Lead the technology that powers a growing, purpose-driven business. At Personal Group, technology is at the heart of how we support our customers, colleagues and communities. We're looking for an exceptional Head of Infrastructure & Technology Operations to take ownership of the platforms, services and partnerships that keep our business running securely, reliably and efficiently. This is an opportunity to make a genuine impact in a business where technology is a critical enabler of growth. You'll have the autonomy to drive operational excellence and ensure our technology estate is resilient, shape strategy, influence key decisions and build a high-performing technology operations function within a collaborative and supportive culture.
What You’ll Be Doing
- Defining and delivering the infrastructure and technology operations strategy aligned to our ambitious business goals.
- Owning our cloud, networks, Microsoft 365, identity, endpoints and workplace technology environments.
- Leading service performance, operational resilience, disaster recovery and continual improvement.
- Managing and challenging strategic technology partners and managed service providers to deliver exceptional outcomes.
- Driving a first-class user experience across IT services and support.
- Leading, coaching and developing a talented internal technology operations team.
- Working closely with Engineering, Information Security, Risk and senior business leaders to ensure technology remains secure, compliant and fit for the future.
What We’re Looking For
- You’ll be a confident technology leader with a proven track record of owning infrastructure and operations in a modern, cloud-first environment.
- You’ll bring strong expertise across Azure, AWS, Microsoft 365, Entra ID, Intune, networking and infrastructure operations.
- Experience leading managed service providers, supplier relationships and technology budgets.
- A deep understanding of service management, operational resilience, disaster recovery and technology governance.
- The ability to stay calm under pressure, lead through incidents and make sound commercial decisions.
- Excellent stakeholder management skills, with the ability to communicate effectively from technical teams through to executive leadership.
So, what’s in it for you?
- Minimum of 26 day holiday rising with service and option to purchase more
- Your birthday off
- A life event day off
- Private medical insurance and practical health plan
- Free travel insurance
- Enhanced maternity and paternity leave
- Online GP
These are just some of the many perks that we offer!
Diversity, Inclusion & Flexibility
Personal Group is proud to be an inclusive employer and welcomes applications from people of all backgrounds and experiences. We support flexible working where possible, with core hours typically between 10:00–16:00 and remaining hours worked to suit individual needs. We are committed to making adjustments and providing accommodations throughout the recruitment process and employment, ensuring those with caring responsibilities, disabilities, or health conditions are fully supported. If you require any adjustments, please contact our Recruitment Team, we’re here to help.
About us
At Personal Group, we are a leading UK provider of employee benefits and health insurance. Since the 1980s, we have been on a mission to revolutionise insurance and employee benefits, and while our business has evolved over the past four decades, our commitment to supporting people and businesses has remained constant. Today, we are focused on improving employee health, wellbeing and engagement, working towards our vision of being “the champion of affordable benefits, keeping businesses and their employees happy, healthy and protected.” Our culture is shaped by our core values of Pace, Passion and Professionalism, which guide how we work together, support our customers and deliver when it matters most.
Head of Infrastructure in Milton Keynes employer: Personal Group
Personal Group is an excellent employer that prioritises the growth and development of its employees, offering a dynamic work culture that fosters collaboration between technical and non-technical teams. With a hybrid working model in Milton Keynes, employees enjoy flexibility while engaging in meaningful work that directly impacts the security and compliance landscape of the business. The company provides robust training opportunities and a supportive environment, making it an ideal place for those looking to advance their careers in cyber security.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Infrastructure in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Personal Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Personal Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Personal Group!
✨Direct Apply to Personal Group
Let's not forget to apply directly through the Personal Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Infrastructure in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Personal Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Personal Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Personal Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
