At a Glance
- Tasks: Build relationships, drive customer success, and manage client portfolios.
- Company: Join a leading UK provider of employee benefits and health insurance.
- Benefits: Enjoy 25+ days holiday, private medical insurance, and flexible working options.
- Other info: Inclusive culture that values diversity and supports flexible working.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Experience in Customer Success or Account Management with strong communication skills.
The predicted salary is between 42000 - 50000 £ per year.
Location: Milton Keynes
Salary: £42,000 - £50,000 depending on experience
Contract Type: Fixed Term contract - 3 months
Build Relationships. Drive Growth. Create Impact.
Are you passionate about helping customers succeed while spotting opportunities to grow and strengthen partnerships? We're looking for a commercially minded Customer Success Manager to join our team and take ownership of a portfolio of valued clients. This is an exciting opportunity to become a trusted advisor, driving customer engagement, retention, and revenue growth while helping organisations maximise the value of their employee benefits solutions.
What You'll Do
- Build strong, lasting relationships with key client stakeholders.
- Drive customer retention and identify upselling and cross-selling opportunities.
- Deliver engaging Quarterly Business Reviews and strategic account plans.
- Lead client presentations, proposals, and growth discussions.
- Increase adoption and engagement across the Hapi platform.
- Manage projects and coordinate cross-functional teams to deliver exceptional customer outcomes.
- Act as the face of the business for your client portfolio.
What We're Looking For
- Proven experience in Customer Success, Account Management, or Client Relationship Management.
- Strong track record of growing existing accounts and achieving commercial targets.
- Excellent communication, influencing, and negotiation skills.
- Commercially focused with strong business acumen.
- Highly organised, resilient, and able to thrive in a fast-paced environment.
- Experience within Employee Benefits or SaaS is advantageous.
So, what’s in it for you?
- Minimum of 25 days holiday rising with service and option to purchase more.
- Private medical insurance and practical health plan.
- Free travel insurance.
- Enhanced maternity and paternity leave.
- Online GP.
These are just some of the many perks that we offer!
Do you live our values?
- Passion: Bringing energy and enthusiasm to your work every day. We value people who are motivated, engaged, and excited to make a difference.
- Pace: We move with purpose, staying focused and efficient to get things done while maintaining high standards. We value action and smart decision-making to drive progress.
- Professionalism: It’s not just about what we do, but how we do it. We approach every task with integrity, respect, and a commitment to delivering our best work.
Diversity, Inclusion & Flexibility: Personal Group is proud to be an inclusive employer and welcomes applications from people of all backgrounds and experiences. We support flexible working where possible, with core hours typically between 10:00-16:00 and remaining hours worked to suit individual needs. We are committed to making adjustments and providing accommodations throughout the recruitment process and employment, ensuring those with caring responsibilities, disabilities, or health conditions are fully supported. If you require any adjustments, please contact our Recruitment Team, we’re here to help.
About us: At Personal Group, we are a leading UK provider of employee benefits and health insurance. Since the 1980s, we have been on a mission to revolutionise insurance and employee benefits, and while our business has evolved over the past four decades, our commitment to supporting people and businesses has remained constant. Today, we are focused on improving employee health, wellbeing and engagement, working towards our vision of being “the champion of affordable benefits, keeping businesses and their employees happy, healthy and protected.” Our culture is shaped by our core values of Pace, Passion and Professionalism, which guide how we work together, support our customers and deliver when it matters most.
Customer Success Manager in Milton Keynes employer: Personal Group
Personal Group is an excellent employer that prioritises the growth and development of its employees, offering a dynamic work culture that fosters collaboration between technical and non-technical teams. With a hybrid working model in Milton Keynes, employees enjoy flexibility while engaging in meaningful work that directly impacts the security and compliance landscape of the business. The company provides robust training opportunities and a supportive environment, making it an ideal place for those looking to advance their careers in cyber security.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Personal Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Personal Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Personal Group:Your cover letter is your chance to shine! Tell us why you want to work at Personal Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Personal Group!
How to prepare for a job interview at Personal Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
