At a Glance
- Tasks: Manage claims with accuracy and deliver outstanding customer experiences.
- Company: Join a leading UK provider of employee benefits and health insurance.
- Benefits: Enjoy 25+ days holiday, private medical insurance, and flexible working options.
- Other info: Inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by supporting customers and building meaningful relationships.
- Qualifications: Detail-oriented with strong communication skills and customer focus.
The predicted salary is between 27600 - 29000 £ per year.
Location: Milton Keynes – Hybrid 2 days a week.
Salary: £27,600 – £29,000 DOE
Contract Type: 12 Month Fixed Term Contract
About the role – We’re looking for someone who’s passionate about delivering an outstanding customer experience. As a Claims Handler, you’ll manage claims with accuracy, efficiency, and professionalism. You’ll play a key role in supporting our customers, building meaningful relationships, and ensuring every interaction reflects the high standards our clients expect.
What You’ll Be Doing – We’re looking for a detail-oriented and customer-focused individual who can bring the following experience and capabilities to our team:
- Skilled in resolving customer enquiries and complaints effectively, often at the first point of contact.
- Experience communicating effectively with a wide range of internal and external stakeholders, handling enquiries, and delivering clear, accurate information.
- Ideally previous experience working in a claims handling environment, with a strong understanding of claims processes and customer needs.
- Demonstrated ability to complete tasks requiring a high level of accuracy and attention to detail.
- Experience in requesting, collating, analysing, and interpreting medical and other technical documentation.
- Confident working with numbers, with an intermediate level of numeracy to accurately calculate premiums, claim payments, and compile statistical or management data.
- Comfortable handling both inbound and outbound customer service calls in a fast-paced environment.
About You - Ability to establish and maintain good working relationships built on trust and the ability to challenge. Ability to perform well under pressure and manage conflicting priorities. Strong Stakeholder Management skills with excellent written English and strong verbal communication skills, delivering to a varied audience and in different mediums. Microsoft Office skills including Excel and Word. Customer focus – the genuine desire to understand customer needs and respond in a customer focused manner, exceeding expectations where possible.
So, what’s in it for you?
- Minimum of 25 day holiday rising with service and option to purchase more
- Private medical insurance and practical health plan
- Free travel insurance
- Enhanced maternity and paternity leave
- Online GP
These are just some of the many perks that we offer!
Diversity, Inclusion & Flexibility - Personal Group is proud to be an inclusive employer and welcomes applications from people of all backgrounds and experiences. We support flexible working where possible, with core hours typically between 10:00–16:00 and remaining hours worked to suit individual needs. We are committed to making adjustments and providing accommodations throughout the recruitment process and employment, ensuring those with caring responsibilities, disabilities, or health conditions are fully supported. If you require any adjustments, please contact our Recruitment Team, we’re here to help.
About us - At Personal Group, we are a leading UK provider of employee benefits and health insurance. Since the 1980s, we have been on a mission to revolutionise insurance and employee benefits, and while our business has evolved over the past four decades, our commitment to supporting people and businesses has remained constant. Today, we are focused on improving employee health, wellbeing and engagement, working towards our vision of being “the champion of affordable benefits, keeping businesses and their employees happy, healthy and protected.” Our culture is shaped by our core values of Pace, Passion and Professionalism, which guide how we work together, support our customers and deliver when it matters most.
Claims Handler - Fixed Term Contract in Milton Keynes employer: Personal Group
Personal Group is an exceptional employer that prioritises employee engagement and career development, offering a supportive work culture where your contributions truly matter. With extensive training provided and opportunities for growth, you can thrive in a role that not only rewards your efforts with competitive salaries and uncapped commissions but also provides essential benefits like a company car, private medical insurance, and team events. Join us in making a positive impact on the lives of employees across the UK while enjoying a fulfilling and dynamic work environment.
