At a Glance
- Tasks: Lead discovery sessions and optimise business processes for impactful change.
- Company: Join Personal Group, a dynamic company in growth and transformation.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Inclusive employer welcoming diverse candidates; flexible application support available.
- Why this job: Drive meaningful change in a customer-focused environment with senior leadership influence.
- Qualifications: Strong analytical skills and experience in regulated environments like insurance or SaaS.
The predicted salary is between 55000 - 65000 € per year.
We are looking for a highly capable Senior Business Analyst to join Personal Group at a pivotal stage of growth and transformation. This role sits at the heart of our strategic and operational initiatives, shaping how we design, document, and deliver business and technical solutions across our insurance and SaaS product landscape. You will partner with stakeholders across the organisation, including senior leadership, to define clear, actionable requirements that enhance customer and policyholder experiences, improve operational efficiency, ensure regulatory compliance, and support scalable growth. This is an opportunity for someone who thrives in complexity, enjoys influencing at a senior level, and wants to drive meaningful change across a regulated, customer-focused business.
The person we are looking for brilliantly blends their fantastic communication and facilitation skills with great strategic judgement, critical thinking and a continuous discovery mindset. Comfortable at mapping and dissecting complex business processes and removing the bottlenecks and inefficiencies within them, alongside validating assumptions with real life data and rigorous requirement traceability back to the strategic goals.
Key Responsibilities- Discovery & Requirements Leadership
- Lead discovery sessions and requirements gathering across business initiatives
- Define and implement best practice standards for business analysis and documentation
- Translate business needs into detailed requirements, user stories, workflows, and business rules
- Process Analysis & Optimisation
- Analyse current-state processes across insurance, rewards, and benefits offerings
- Map end-to-end customer and operational journeys
- Identify gaps, risks, and opportunities for automation and optimisation
- Recommend improvements to enhance scalability, reduce costs, and improve customer experience
- Business & Technical Design
- Define eligibility, coverage, rating models, and high-level business architecture
- Develop and maintain business capability maps
- Communicate complex insurance and SaaS concepts clearly to technical teams and vendors
- Delivery & Governance
- Maintain full requirements traceability from design through to testing
- Coordinate User Acceptance Testing (UAT) and validate business scenarios
- Ensure solutions meet regulatory, operational, and customer standards
- Support audit readiness through robust documentation and governance
- Stakeholder Engagement & Leadership
- Partner with stakeholders up to C-Suite level to shape and influence decision-making
- Provide insight-led recommendations to support executive decisions
- Mentor junior analysts and champion best practices in business analysis
- Strong prior experience as a Business Analyst
- Strong analytical and problem-solving capability, with the ability to interrogate complex data and processes
- Proven experience in a regulated environment (insurance and/or SaaS)
- Experience with Agile delivery and digital/UX-focused projects
- Experience documenting complex business rules and system requirements
- Systems thinking approach with a focus on end-to-end solutions
- Experience supporting or leading digital transformation and automation initiatives
- Proficiency in tools such as Jira, Confluence, and Microsoft Office Suite
- Excellent written, verbal, and facilitation skills
- Background working closely with engineering or technical teams
- Familiarity with UX/UI principles and user-centred design
- Professional certifications in Business Analysis
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.
Senior Business Analyst in London employer: Personal Group
At Personal Group, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Senior Business Analyst, you will have the opportunity to drive meaningful change within a dynamic environment, supported by a commitment to employee growth through mentorship and professional development. Our focus on innovation and operational excellence, combined with a strong emphasis on work-life balance, makes this an ideal place for talented individuals looking to make a significant impact in the insurance and SaaS sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to business analysis. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to research Personal Group thoroughly! Understanding their products and values will not only impress during interviews but also help you tailor your responses to show how you can contribute to their growth and transformation.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Business Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience that aligns with the Senior Business Analyst role. We want to see how your skills can directly contribute to our strategic initiatives!
Showcase Your Communication Skills:Since this role involves partnering with stakeholders, it's crucial to demonstrate your fantastic communication abilities. Use clear examples in your application to show how you've effectively engaged with senior leadership in the past.
Highlight Your Analytical Mindset:We’re looking for someone who thrives on dissecting complex processes. In your application, share specific instances where you’ve identified inefficiencies and implemented solutions that improved operational efficiency.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Personal Group.
How to prepare for a job interview at Personal Group
✨Know Your Business Inside Out
Before the interview, dive deep into Personal Group's business model, especially their insurance and SaaS products. Understand their current challenges and how your skills as a Senior Business Analyst can help address them. This will show that you're not just interested in the role but also invested in the company's success.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios where you've led discovery sessions or optimised processes. Prepare examples that highlight your analytical skills and ability to influence stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Senior Business Analyst, you'll need to communicate complex ideas effectively. Practice explaining intricate concepts in simple terms, as you might have to do this with both technical teams and C-Suite executives. This will demonstrate your ability to bridge gaps between different stakeholders.
✨Highlight Your Continuous Discovery Mindset
Emphasise your approach to continuous improvement and discovery during the interview. Share examples of how you've validated assumptions with data and iterated on solutions based on feedback. This aligns perfectly with the role's focus on enhancing customer experiences and operational efficiency.
