Program Manager (Trust Infrastructure)

AI is changing how trust works on the internet. As fraud becomes more sophisticated and digital identity ecosystems continue to evolve, governments, financial institutions, and technology companies are building entirely new ways for people to prove who they are online. Persona sits at the center of that transformation.

We’re looking for a Program Manager, Trust Infrastructure to help build and scale a growing portfolio of initiatives spanning digital identity, fraud prevention, trust services, strategic partnerships, and emerging identity ecosystems across Europe. This role is part product manager, part operator, and part ecosystem builder.

You’ll work across external partners, enterprise customers, regulators, internal product teams, and emerging identity networks to bring new capabilities to market and turn ambiguity into scalable systems. Some of that work involves technologies and programs such as digital identity wallets, electronic signatures, and government-backed identity networks. But the bigger challenge is helping define how trust infrastructure should work in a world where proving you’re a real person is becoming both more important and more difficult.

We’re looking for someone who loves building from first principles, thrives in fast-moving environments, and gets excited by the opportunity to create order where none exists yet.

• Own strategic relationships with trust, identity, and infrastructure partners across Europe, including onboarding, governance, operational performance, and commercial alignment.
• Lead complex customer implementations involving digital identity, trust, and verification capabilities.
• Build the documentation, playbooks, and operating systems that allow the business to scale efficiently.
• Translate evolving regulatory and ecosystem developments into actionable plans with clear owners and timelines.
• Represent Persona in emerging identity ecosystems and strategic industry initiatives.
• Consolidate fragmented workstreams into well-run programs with clear accountability and visibility.
• Identify opportunities to automate, productize, or simplify operational processes.
• Partner closely with Product, Engineering, Compliance, Customer Success, and external stakeholders to bring new capabilities to market.

Benefits:

• Professional Development
• Catered meals
• Wellness benefit
• 401(k)
• Unlimited time off
• Parental benefits
• Mental health
• Health and wellness
• Bevsday (free drink on Wednesday)
• Family planning

Comfort operating in ambiguous environments where not every process already exists. Experience owning complex, cross-functional initiatives involving multiple stakeholders and competing priorities. Strong organizational and execution skills without becoming overly process-driven. 4+ years of experience in program management, product management, partnerships, operations, or a similar role. A product mindset—you naturally look for opportunities to simplify, automate, and scale. Fluency with AI tools and a track record of using them to accelerate research, communication, analysis, or execution. Strong written communication skills and the ability to explain complex topics clearly. Experience working with external partners, vendors, or strategic relationships.