At a Glance
- Tasks: Build strong customer relationships and drive account growth in a supportive environment.
- Company: Join a tech company making a real difference in social care.
- Benefits: Competitive salary, 25 days holiday, birthday off, and pension scheme.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
- Why this job: Make an impact by helping customers achieve long-term success.
- Qualifications: Experience in customer-focused roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Person Centred Software
At Person Centred Software, we build technology that genuinely improves lives. Our platforms are used by care providers across the UK and internationally, helping teams deliver safer, more efficient and more person centred care. We’re growing quickly, with strong momentum in a sector where customer experience and long term partnerships are critical to success. As we continue to grow, we’re investing in our Customer Success team to ensure our customers receive exceptional support, value and partnership throughout their journey with PCS.
The Role
We’re looking for a Customer Success Manager to join our Growth team, focused on building strong customer relationships, driving retention and supporting long term account growth. This role is all about partnership. You’ll work closely with customers to understand their goals, ensure they are getting value from our products and act as a trusted point of contact across their relationship with PCS. You’ll manage a portfolio of customer accounts, supporting both Gross Revenue Retention and Net Revenue Retention while identifying opportunities to strengthen customer engagement and promote additional solutions where appropriate. Alongside relationship management, you’ll collaborate closely with internal teams across Product, Operations, Accounts and Marketing to help ensure customers receive a seamless experience.
Day to day, you’ll be:
- Managing and developing relationships across your customer portfolio
- Acting as a key point of contact for customer queries, concerns and ongoing support needs
- Helping customers maximise value from PCS products and solutions
- Supporting retention and account growth across your portfolio
- Working closely with Product teams to share customer feedback and insights
- Collaborating with Operations to support smooth customer implementations
- Supporting senior management meetings for key customer accounts where needed
- Maintaining accurate customer records and account activity within internal systems
- Working alongside Marketing to identify customer success stories, case studies and advocacy opportunities
- Attending events and building relationships that help strengthen the PCS brand
What We’re Looking For
- Experience in a customer focused role such as Customer Success, Account Management or Client Services
- Strong relationship building and communication skills
- Ability to manage multiple customers, projects and priorities effectively
- A proactive and solutions focused mindset
- Confidence working cross functionally with internal teams
- Strong organisational skills and attention to detail
- Ability to build trust and credibility with customers
Experience within SaaS, technology or the care sector would be advantageous but is not essential.
Why Join PCS
You’ll be joining a collaborative and customer focused team within a growing technology business that is making a genuine difference in the social care sector. This role offers the opportunity to build long term customer partnerships, influence customer experience and contribute directly to customer retention and growth. You’ll have exposure across multiple areas of the business while developing your commercial, relationship management and strategic account skills within a supportive environment.
What We Offer
- Competitive salary
- Modern offices in Guildford
- 25 days holiday
- Extra day off for your birthday
- Contributory pension scheme
- Additional benefits
Final Thought
If you enjoy building strong customer relationships, solving problems and helping customers achieve long term success, this is a great opportunity to join a growing team where customer experience genuinely matters.
Customer Success Executive in Surrey employer: Person Centred Software
At Person Centred Software, we pride ourselves on being an exceptional employer that values collaboration and customer focus. Our modern offices in Guildford provide a supportive environment where you can develop your skills while making a meaningful impact in the social care sector. With competitive salaries, generous holiday allowances, and opportunities for professional growth, joining our Customer Success team means becoming part of a company that genuinely cares about its employees and the communities we serve.
