At a Glance
- Tasks: Build strategic relationships and drive customer success in the care sector.
- Company: Join Person Centred Software, transforming social care through innovative technology.
- Benefits: Competitive salary, hybrid working, travel opportunities, and career development.
- Other info: Collaborative culture with a focus on innovation and personal growth.
- Why this job: Make a real impact on digital transformation in the care industry.
- Qualifications: Experience in account management and strong relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
At Person Centred Software, we're transforming social care through technology.
Our solutions help thousands of care providers improve outcomes for residents, empower their teams and deliver safer, more efficient care.
As we continue to grow, we're looking for a
Strategic Account Manager to partner with some of our largest and most important customers, helping them unlock even greater value from our technology.
This isn't a traditional account management role.
You'll become a trusted advisor to executive leaders within some of the UK's leading care organisations, helping shape their digital transformation strategy while driving long-term customer success and commercial growth.
The Role
You'll manage a portfolio of around 25-30 strategic customer accounts, working closely with executive stakeholders to understand their organisational priorities and identify opportunities where Person Centred Software can make a measurable impact.
From improving care quality and operational efficiency to supporting CQC readiness and workforce optimisation, you'll help customers realise the full value of our technology ecosystem.
You'll combine strategic relationship management with commercial thinking, ensuring customers continue to grow with us while achieving meaningful outcomes for their organisation.
- What You'll Be Doing
- Build trusted relationships with senior stakeholders across strategic customer accounts.
- Lead Executive Business Reviews focused on outcomes, ROI and future opportunities.
- Develop strategic Customer Success Plans aligned to each customer's business objectives.
- Use customer insights and product data to improve adoption and long-term success.
- Identify opportunities to expand the use of our wider product portfolio.
- Work with Sales to support commercial conversations and long-term growth plans.
- Proactively identify customer risks and lead recovery plans where required.
- Partner with Product, Implementation and Executive Sponsors to deliver exceptional customer experiences.
- Champion digital transformation across the care sector through best practice and strategic consultancy.
About You
You're an experienced Strategic Account Manager or Customer Success professional who enjoys building long-term partnerships rather than simply managing accounts.
You understand how to engage senior decision-makers, ask the right questions and translate customer challenges into meaningful business outcomes.
You'll bring a blend of commercial awareness, strategic thinking and relationship management, with the confidence to influence stakeholders at every level.
Ideally you'll have
- Experience managing strategic customer accounts within a Saa S environment.
- A track record of driving customer retention, expansion and long-term growth.
- Strong executive stakeholder management and influencing skills.
- Experience leading strategic business reviews and value-based customer conversations.
- Excellent commercial acumen with the ability to identify growth opportunities.
- Strong analytical skills and confidence using customer data to tell a compelling story.
- Outstanding communication, presentation and problem-solving skills.
- Willingness to travel nationally to support key customer engagements.
- It would be great if you also have
- Experience within social care, healthcare or digital transformation.
- Experience managing multi-product customer portfolios.
- Familiarity with CRM platforms such as Hub Spot, Salesforce or Gainsight.
Why Join Person Centred Software?
This is an opportunity to work with some of the largest care providers in the UK, helping shape the future of digital care while becoming a trusted strategic partner to senior leaders.
You'll join a collaborative, ambitious business that invests in its people, values innovation and genuinely believes technology can improve lives.
In return, we offer
- Competitive salary plus annual bonus.
- Hybrid working.
- National travel with meaningful face-to-face customer engagement.
- Excellent career development opportunities within a rapidly growing technology business.
- The opportunity to influence customer strategy and make a real impact across the social care sector.
Ready to make an impact?
If you're passionate about building executive relationships, driving meaningful customer outcomes and helping organisations embrace digital transformation, we'd love to hear from you.
Apply today and help shape the future of care technology with Person Centred Software.
Strategic Account Manager in Guildford employer: Person Centred Software
At Person Centred Software, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our modern work culture fosters creativity and growth, offering employees the chance to make a meaningful impact in the social care sector while enjoying competitive benefits such as a generous holiday allowance, a net zero pension scheme, and opportunities for professional development. Located in the vibrant town centre of Guildford, our team enjoys a supportive environment that encourages work-life balance and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Person Centred Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Person Centred Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Strategic Account Manager in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Person Centred Software:Your cover letter is your chance to shine! Tell us why you want to work at Person Centred Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Person Centred Software!
How to prepare for a job interview at Person Centred Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
