At a Glance
- Tasks: Build strong customer relationships and drive retention for long-term account growth.
- Company: Join a tech company making a real difference in social care.
- Benefits: Competitive salary, 25 days holiday, birthday off, and pension scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Influence customer experience and contribute to meaningful partnerships.
- Qualifications: Experience in customer-focused roles and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
About Person Centred Software
At Person Centred Software, we build technology that genuinely improves lives. Our platforms are used by care providers across the UK and internationally, helping teams deliver safer, more efficient and more person centred care. We’re growing quickly, with strong momentum in a sector where customer experience and long term partnerships are critical to success. As we continue to grow, we’re investing in our Customer Success team to ensure our customers receive exceptional support, value and partnership throughout their journey with PCS.
The Role
We’re looking for a Customer Success Manager to join our Growth team, focused on building strong customer relationships, driving retention and supporting long term account growth. This role is all about partnership. You’ll work closely with customers to understand their goals, ensure they are getting value from our products and act as a trusted point of contact across their relationship with PCS. You’ll manage a portfolio of customer accounts, supporting both Gross Revenue Retention and Net Revenue Retention while identifying opportunities to strengthen customer engagement and promote additional solutions where appropriate. Alongside relationship management, you’ll collaborate closely with internal teams across Product, Operations, Accounts and Marketing to help ensure customers receive a seamless experience.
Day to day, you’ll be:
- Managing and developing relationships across your customer portfolio
- Acting as a key point of contact for customer queries, concerns and ongoing support needs
- Helping customers maximise value from PCS products and solutions
- Supporting retention and account growth across your portfolio
- Working closely with Product teams to share customer feedback and insights
- Collaborating with Operations to support smooth customer implementations
- Supporting senior management meetings for key customer accounts where needed
- Maintaining accurate customer records and account activity within internal systems
- Working alongside Marketing to identify customer success stories, case studies and advocacy opportunities
- Attending events and building relationships that help strengthen the PCS brand
What We’re Looking For
- Experience in a customer focused role such as Customer Success, Account Management or Client Services
- Strong relationship building and communication skills
- Ability to manage multiple customers, projects and priorities effectively
- A proactive and solutions focused mindset
- Confidence working cross functionally with internal teams
- Strong organisational skills and attention to detail
- Ability to build trust and credibility with customers
Experience within SaaS, technology or the care sector would be advantageous but is not essential.
Why Join PCS
You’ll be joining a collaborative and customer focused team within a growing technology business that is making a genuine difference in the social care sector. This role offers the opportunity to build long term customer partnerships, influence customer experience and contribute directly to customer retention and growth. You’ll have exposure across multiple areas of the business while developing your commercial, relationship management and strategic account skills within a supportive environment.
What We Offer
- Competitive salary
- Modern offices in Guildford
- 25 days holiday
- Extra day off for your birthday
- Contributory pension scheme
- Additional benefits
Final Thought
If you enjoy building strong customer relationships, solving problems and helping customers achieve long term success, this is a great opportunity to join a growing team where customer experience genuinely matters.
Growth & Retention: Customer Success Manager in Guildford employer: Person Centred Software
At Person Centred Software, we pride ourselves on being an exceptional employer dedicated to improving lives through innovative technology in the social care sector. Our collaborative work culture fosters strong customer relationships and offers ample opportunities for personal and professional growth, all within a supportive environment. With competitive salaries, modern offices in Guildford, and a commitment to employee well-being, including extra holiday for your birthday, we ensure that our team members feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Retention: Customer Success Manager in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive in your follow-ups. After meeting someone or having an interview, drop them a quick message to thank them for their time and express your enthusiasm for the role. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to chat with potential employers, share specific stories of how you’ve built strong customer relationships or solved problems in previous roles. This makes you memorable!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team at Person Centred Software. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Growth & Retention: Customer Success Manager in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-focused roles and how you've built strong relationships in the past. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s managing multiple projects or collaborating with teams, we love seeing how you’ve made a difference in previous roles.
Be Authentic:Let your personality shine through! We’re looking for someone who is proactive and solutions-focused, so share your passion for customer success and how you approach challenges. We want to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Person Centred Software
✨Know the Company Inside Out
Before your interview, take some time to research Person Centred Software. Understand their mission, values, and the technology they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company and its impact on the care sector.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, strong relationship-building skills are crucial. Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Highlight how you’ve resolved issues and added value to customers, as this aligns perfectly with the role's focus on partnership.
✨Be Ready to Discuss Retention Strategies
Think about strategies you've used in previous roles to drive customer retention and account growth. Be prepared to discuss specific tactics that have worked for you, as well as how you would apply them at Person Centred Software. This shows that you’re proactive and solutions-focused, which is key for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer success metrics, and how they measure customer satisfaction. This not only demonstrates your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
