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- Tasks: Lead data transfers and troubleshoot technical issues to ensure customer satisfaction.
- Company: Join Person Centred Software, a leader in digital transformation for social care.
- Benefits: Enjoy a competitive salary, flexible working options, and 25 days holiday.
- Why this job: Make a real-world impact while working with cutting-edge technology in a supportive team.
- Qualifications: Strong SQL skills and basic C#/.NET knowledge required; tech support experience preferred.
- Other info: Opportunity to work in modern offices with additional perks like a cycle to work scheme.
The predicted salary is between 24000 - 33600 £ per year.
Are you a technically skilled problem solver who thrives on delivering exceptional customer experiences? Join our team as a Professional Services Technical Engineer, where you will ensure smooth operations and high customer satisfaction by leading data transfers and supporting professional services projects. You’ll play a crucial role in maintaining and enhancing our data migration tools, troubleshooting technical issues, and collaborating across teams to deliver seamless solutions for our customers.
What You’ll Do:
- Lead and manage data transfers within the professional services team.
- Maintain and improve the .NET-based split tool for migrations.
- Collaborate with Customer Success, Product, Dev, and DevOps teams.
- Perform thorough pre- and post-migration testing.
- Generate accurate reports on migration outcomes.
- Troubleshoot technical issues reported by customers and support teams.
- Reproduce issues, identify root causes, and escalate complex problems.
- Provide clear instructions to customers for temporary fixes.
- Contribute to documentation, knowledge bases, and troubleshooting guides.
- Escalate critical issues to senior technical staff with detailed recommendations.
What You’ll Bring:
- Strong SQL skills, including query writing and use within C#/.NET.
- Experience with relational/NoSQL database testing and SQL Server Management Studio.
- Basic C#/.NET programming and OOP knowledge.
- Proven technical support experience, ideally in SaaS or software development.
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot.
- Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure.
- Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit).
- Excellent communication skills for technical and non-technical audiences.
- Strong problem-solving abilities with attention to detail.
- Ability to manage multiple priorities effectively.
What We Offer:
- A base salary of up to £30,000 - £40,000 and bonus depending on experience.
- Modern town centre offices in Guildford, with opportunity for ad hoc home working.
- 25 days holiday.
- Contributory pension scheme.
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme.
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
Tech That Transforms – automation, real-time data—our solutions are redefining how social care operates. Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care. Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact. Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you. Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change.
Technical Engineer employer: Person Centred Software Ltd
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as .NET, SQL, and Azure. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and the technical challenges they face, which you can reference during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Since the role involves troubleshooting and managing data transfers, be ready to share specific examples of how you've successfully resolved technical issues in the past.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for collaborating with non-technical teams and ensuring customer satisfaction, so be prepared to demonstrate this ability in your interactions.
We think you need these skills to ace Technical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, especially in SQL, C#/.NET, and any relevant experience with data migration tools. Use specific examples to demonstrate your problem-solving abilities and technical support experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of leading data transfers and collaborating across teams. Be sure to include your communication skills and attention to detail.
Showcase Relevant Projects: If you have worked on projects involving data migrations or technical support, summarise these experiences in your application. Highlight your role, the technologies used, and the outcomes achieved to demonstrate your capability.
Prepare for Technical Questions: Anticipate technical questions related to SQL, C#/.NET, and troubleshooting processes. Be ready to discuss your approach to problem-solving and how you would handle specific scenarios that may arise in the role.
How to prepare for a job interview at Person Centred Software Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your SQL skills and experience with C#/.NET programming. Bring examples of past projects where you successfully used these technologies, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Understand the Company’s Mission
Familiarise yourself with Person Centred Software's role in the digital revolution of social care. Understanding their mission will help you align your answers with their goals and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and ability to manage multiple priorities. Think of specific scenarios from your past experiences where you successfully resolved technical issues or managed competing tasks, and be ready to share those stories.
✨Communicate Clearly and Effectively
Since the role requires excellent communication skills, practice explaining complex technical concepts in simple terms. This will help you connect with both technical and non-technical interviewers, showcasing your ability to bridge the gap between different audiences.
