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- Tasks: Manage a portfolio of care home customers and drive digital engagement strategies.
- Company: Join Person Centred Software, leading the digital revolution in social care.
- Benefits: Up to £40,000 salary, 25 days holiday, and modern office perks.
- Why this job: Make a real impact in social care while working with innovative technology.
- Qualifications: Experience in Customer Success or Account Management, strong analytical skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Are you passionate about helping people succeed at scale—and making a real difference along the way? We’re looking for a Digital Customer Success Manager to support and grow a pooled portfolio of care home customers through a digital-first, one-to-many engagement model. In this role, you’ll design and deliver scalable programs that help care teams get the most from our person-centred software, driving adoption, retention, and long-term value. Using data, automation, and thoughtful lifecycle communications, you’ll enable better outcomes for our customers—and the people they care for—every day.
What you’ll do:
- Own and manage a portfolio of digital-led customers using scalable, one-to-many engagement strategies
- Drive product adoption, retention, and customer value through automated and programmatic digital touchpoints
- Execute proactive lifecycle communications across onboarding, adoption, maturity, and renewal readiness
- Monitor customer health, usage, and engagement signals to identify risk and opportunity
- Proactively mitigate churn risk through targeted digital interventions and timely escalations
- Collaborate cross-functionally with Marketing, Onboarding, Product, and Operations to deliver seamless customer journeys
- Deliver digital engagement programs including automated emails, in-app messaging, webinars, and product communications
- Maintain high standards of CRM hygiene, data accuracy, and process adherence (e.g. HubSpot)
- Report on engagement, adoption, retention, and program effectiveness, continuously optimising content, cadence, and messaging
What you’ll bring:
- Experience in Customer Success, Account Management, or a related SaaS role
- Proven experience managing customers through digital or scaled engagement models
- Strong analytical skills with the ability to interpret usage data and customer health signals
- Hands-on experience with CRM systems (such as HubSpot or Salesforce) and automation tools
- Excellent written communication skills and the ability to influence customers at scale
- A highly organised, process-driven approach with strong attention to detail
- A customer-outcome focused mindset and comfort operating beyond 1:1 engagement
- Collaborative, proactive, and curious working style with a passion for continuous improvement
- Experience in SaaS, lifecycle marketing, product analytics, or customer health scoring models (desirable)
- A relevant degree or equivalent professional experience in Customer Success, Business, Marketing, or a related field
What We Offer:
- A base salary of up to £40,000 and bonus depending on experience
- Modern town centre offices in Guildford, with opportunity for ad hoc home working
- 25 days holiday, increasing with service
- Contributory pension scheme
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
Digital Account Manager in Surrey employer: Person Centred Software Ltd
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements and projects. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and practising common questions. Tailor your responses to show how your experience aligns with their needs, especially in customer success and digital engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to transform social care.
We think you need these skills to ace Digital Account Manager in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Account Manager role. Highlight your experience in Customer Success and any relevant SaaS roles, showing us how you can drive product adoption and customer value.
Show Off Your Communication Skills: Since excellent written communication is key for this role, use your application to demonstrate your ability to influence and engage customers. Keep it clear, concise, and professional—this is your chance to shine!
Highlight Your Analytical Skills: We love data-driven decision-making! In your application, mention any experience you have with interpreting usage data or customer health signals. This will show us that you’re ready to monitor customer engagement effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Person Centred Software Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like adoption rates and churn. Be ready to discuss how you've used data to drive customer engagement in previous roles. This shows you understand the importance of analytics in a Digital Account Manager position.
✨Showcase Your Communication Skills
Since this role involves influencing customers at scale, prepare examples of how you've effectively communicated with clients in the past. Think about specific instances where your communication led to improved customer outcomes or retention.
✨Familiarise Yourself with CRM Tools
Make sure you're comfortable discussing CRM systems like HubSpot or Salesforce. If you have experience with these tools, be ready to share how you've used them to manage customer relationships and improve engagement strategies.
✨Demonstrate a Customer-First Mindset
Prepare to talk about how you've prioritised customer needs in your previous roles. Highlight any experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's focus on person-centred care.