Customer Support Advisor in Surrey

About Person Centred Software

At Person Centred Software, we build technology that genuinely improves lives. Our platforms are used by care providers across the UK and internationally, helping teams deliver safer, more efficient and more person centred care. We’re growing quickly, with strong momentum in a sector where great technology and great customer experience genuinely matter. As we continue to grow, we’re investing in our Customer Support team to ensure our customers receive the high level of support, empathy and guidance they need every day.

The Role

We’re looking for a Customer Support Advisor to join our growing support team on a 12 month FTC basis, helping deliver an exceptional experience to customers using our software across the care sector. This role is about much more than answering tickets. We’re looking for someone who genuinely cares about helping people, enjoys solving problems and can confidently support customers with patience, empathy and professionalism. You’ll act as the first point of contact for customer queries, helping users navigate our platform, troubleshoot issues and get the most from our products. Whether supporting customers via phone, email or chat, you’ll play an important role in ensuring every interaction feels helpful, positive and human.

Day to day, you’ll be:

• Acting as the first point of contact for incoming customer support queries
• Supporting customers via phone, email and live chat in a professional and empathetic manner
• Troubleshooting product, account and technical issues
• Providing clear guidance and support to help customers use our platform effectively
• Escalating more complex issues to the appropriate teams while maintaining ownership of the customer experience
• Building strong relationships with customers and creating positive experiences in every interaction
• Gathering customer feedback and sharing insights to help improve products and services
• Supporting continuous improvement across support processes and workflows

This is a great opportunity for someone who enjoys helping people and wants to build a career within a growing technology business where customer experience is genuinely valued.

What We’re Looking For

• Previous experience in a customer support, customer service or helpdesk role
• Excellent communication skills, both written and verbal
• A customer first mindset with strong empathy and patience
• Strong problem solving skills and attention to detail
• Confidence using technology and learning new systems
• Ability to explain technical issues in a simple and approachable way
• Comfortable working in a fast paced, collaborative environment
• The ability to work full-time from our office in Guildford
• Experience within SaaS, technology or software support would be advantageous but is not essential.

Why Join PCS

You’ll be joining a supportive team that genuinely cares about delivering a great experience for customers. This is a role where you can make a real impact every day, helping care providers resolve issues quickly and confidently so they can focus on delivering outstanding care. You’ll also have the opportunity to develop your skills within a growing technology business that values collaboration, continuous improvement and customer satisfaction.

What We Offer

• Competitive salary
• Modern offices in Guildford
• 25 days holiday
• Extra day off for your birthday
• Contributory pension scheme
• Additional benefits

Final Thought

If you’re someone who enjoys helping people, solving problems and delivering outstanding customer service with empathy and care, this is a great opportunity to join a growing business where customer experience really matters.