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- Tasks: Manage key accounts, drive customer satisfaction, and identify growth opportunities.
- Company: Person Centred Software is revolutionising health and social care with innovative digital solutions.
- Benefits: Enjoy remote work options, a competitive salary, bonus scheme, and 25 days holiday.
- Why this job: Be part of a market leader transforming social care and making a real impact.
- Qualifications: Experience in Account Management or Customer Success within Healthcare SaaS is essential.
- Other info: Travel 50% of the time for customer visits, with expenses fully reimbursed.
The predicted salary is between 36000 - 60000 £ per year.
At Person Centred Software, we are transforming health and social care through our innovative digital solutions. As a Strategic Account Manager (SAM), you will play a pivotal role in managing a portfolio of 35–40 key accounts, each with an Annual Recurring Revenue (ARR) of £20K+. Your primary focus will be to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by fostering strong relationships, ensuring customer satisfaction, and identifying opportunities for expansion. This role involves regular travel, including Quarterly Business Reviews (QBRs) and onsite value meetings, to engage with customers and deliver exceptional service.
- Manage a portfolio of 35–40 key accounts, focusing on retention and satisfaction
- Develop account plans aligning customer goals with our solutions
- Identify and qualify upsell and cross-sell opportunities in collaboration with Sales
- Lead Quarterly Business Reviews (QBRs) to assess goals and identify expansion opportunities
- Work cross-functionally with internal teams to ensure seamless service delivery
- Utilise customer health metrics and usage data to drive engagement and retention strategies
Proven experience in Account Management, Customer Success or a similar role within a Healthcare SaaS or Care Home Management Software company. Experience conducting QBRs, onsite meetings and executive-level stakeholder engagement. Ability to work with data insights and leading indicators to drive proactive account strategies. Excellent relationship-building skills with a consultative approach to customer success. Ability to travel 50% of the time for onsite customer visits (travel expenses fully reimbursed). Familiarity with account management frameworks such as Gainsight, Salesforce or HubSpot (not required, but beneficial).
A base salary of up to £50,000 and bonus depending on experience. Modern town centre offices in Guildford, with opportunity for ad hoc home working. Bonus scheme, 25 days holiday, net zero pension scheme, cycle to work scheme, staff discounts portal and Employee Assistance Programme.
At Person Centred Software, we’re leading the digital revolution in social care. Every day, your work will help modernise and future-proof social care. Tech That Transforms – automation, real-time data—our solutions are redefining how social care operates. Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care.
Locations
Strategic Account Manager - REMOTE WORKING (Permanent) employer: Person Centred Software Ltd
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - REMOTE WORKING (Permanent)
✨Tip Number 1
Familiarise yourself with the healthcare SaaS landscape. Understanding the specific challenges and opportunities within this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in account management and customer success roles, especially those who have experience in healthcare. Attend industry events or webinars to build connections that could lead to referrals or insights about the role.
✨Tip Number 3
Prepare to discuss your experience with QBRs and how you've successfully managed key accounts in the past. Be ready to share specific examples of how you've driven retention and identified upsell opportunities.
✨Tip Number 4
Research Person Centred Software thoroughly. Understand their products, values, and recent developments in the company. This knowledge will not only help you tailor your approach but also show your genuine interest in joining their team.
We think you need these skills to ace Strategic Account Manager - REMOTE WORKING (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Strategic Account Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV showcases your experience in account management, customer success, or similar roles, particularly within the Healthcare SaaS sector. Use quantifiable achievements to demonstrate your impact on revenue retention and customer satisfaction.
Write a Tailored Cover Letter: In your cover letter, express your passion for transforming health and social care through digital solutions. Highlight specific examples of how you've successfully managed key accounts and driven growth, making sure to connect your experiences to the company's mission.
Highlight Relevant Skills: Emphasise your relationship-building skills and ability to work with data insights. Mention any familiarity with account management frameworks like Gainsight, Salesforce, or HubSpot, even if it's not a requirement, as it can set you apart from other candidates.
How to prepare for a job interview at Person Centred Software Ltd
✨Understand the Company and Its Solutions
Before your interview, make sure to research Person Centred Software and their innovative digital solutions. Familiarise yourself with their products and how they transform health and social care, as this will help you demonstrate your genuine interest in the company.
✨Prepare for Relationship-Building Questions
As a Strategic Account Manager, strong relationship-building skills are crucial. Be ready to discuss your past experiences in managing key accounts and how you've successfully fostered customer satisfaction and retention. Use specific examples to illustrate your consultative approach.
✨Showcase Your Data-Driven Mindset
Since the role involves utilising customer health metrics and usage data, be prepared to talk about how you've used data insights in previous roles to drive engagement and retention strategies. Highlight any experience with tools like Gainsight, Salesforce, or HubSpot, even if it's not required.
✨Demonstrate Your Travel Flexibility
The position requires regular travel for onsite meetings and QBRs. Make sure to express your willingness and ability to travel 50% of the time. Share any relevant experiences where you successfully managed travel while maintaining strong client relationships.
