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For Companies At a Glance
- Tasks: Manage key accounts, drive customer satisfaction, and identify growth opportunities.
- Company: Person Centred Software is revolutionising health and social care with innovative digital solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days holiday, and flexible working options.
- Why this job: Be part of a market leader transforming social care and making a real impact.
- Qualifications: Experience in Account Management or Customer Success, preferably in Healthcare SaaS.
- Other info: Travel 50% of the time for customer visits, with all expenses reimbursed.
The predicted salary is between 36000 - 60000 £ per year.
At Person Centred Software, we are transforming health and social care through our innovative digital solutions. As a Strategic Account Manager (SAM), you will play a pivotal role in managing a portfolio of 35–40 key accounts, each with an Annual Recurring Revenue (ARR) of £20K+. Your primary focus will be to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by fostering strong relationships, ensuring customer satisfaction, and identifying opportunities for expansion. This role involves regular travel, including Quarterly Business Reviews (QBRs) and onsite value meetings, to engage with customers and deliver exceptional service.
- Manage a portfolio of 35–40 key accounts, focusing on retention and satisfaction
- Develop account plans aligning customer goals with our solutions
- Identify and qualify upsell and cross-sell opportunities in collaboration with Sales
- Lead Quarterly Business Reviews (QBRs) to assess goals and identify expansion opportunities
- Work cross-functionally with internal teams to ensure seamless service delivery
- Utilise customer health metrics and usage data to drive engagement and retention strategies
Proven experience in Account Management, Customer Success or a similar role within a Healthcare SaaS or Care Home Management Software company. Experience conducting QBRs, onsite meetings and executive-level stakeholder engagement. Ability to work with data insights and leading indicators to drive proactive account strategies. Excellent relationship-building skills with a consultative approach to customer success. Ability to travel 50% of the time for onsite customer visits (travel expenses fully reimbursed). Familiarity with account management frameworks such as Gainsight, Salesforce or HubSpot (not required, but beneficial).
A base salary of up to £50,000 and bonus depending on experience. Modern town centre offices in Guildford, with opportunity for ad hoc home working. Bonus scheme, 25 days holiday, net zero pension scheme, cycle to work scheme, staff discounts portal and Employee Assistance Programme.
At Person Centred Software, we’re leading the digital revolution in social care. Every day, your work will help modernise and future-proof social care. Tech That Transforms – automation, real-time data—our solutions are redefining how social care operates. Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care.
Locations
Strategic Account Manager - Fully Remote employer: Person Centred Software Ltd
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - Fully Remote
✨Tip Number 1
Familiarise yourself with the healthcare SaaS landscape. Understanding the specific challenges and opportunities within this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare technology space. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Strategic Account Manager role.
✨Tip Number 3
Prepare to discuss your experience with account management frameworks like Gainsight or Salesforce. Even if you're not required to have these skills, showing familiarity can set you apart from other candidates.
✨Tip Number 4
Highlight your relationship-building skills in conversations. Be ready to share examples of how you've successfully managed client relationships and driven customer satisfaction in previous roles, as this is crucial for the position.
We think you need these skills to ace Strategic Account Manager - Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer success, or similar roles, particularly within the healthcare SaaS sector. Emphasise your ability to drive Net Revenue Retention and Gross Revenue Retention.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Person Centred Software's mission and how your skills align with their goals. Mention specific experiences where you've successfully managed key accounts and driven customer satisfaction.
Showcase Relationship-Building Skills: Provide examples of how you've built strong relationships with clients in previous roles. Highlight any experience conducting Quarterly Business Reviews and engaging with executive-level stakeholders.
Highlight Data-Driven Strategies: Discuss your experience using data insights to inform account strategies. Mention any familiarity with tools like Gainsight, Salesforce, or HubSpot, even if it's not required, as it can set you apart from other candidates.
How to prepare for a job interview at Person Centred Software Ltd
✨Understand the Company and Its Solutions
Before your interview, make sure to research Person Centred Software and their innovative digital solutions. Familiarise yourself with their products and how they transform health and social care, as this will help you demonstrate your genuine interest and alignment with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your experience in account management and customer success. Prepare specific examples of how you've driven Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) in previous roles, focusing on your relationship-building skills and consultative approach.
✨Showcase Your Data-Driven Approach
Since the role involves utilising customer health metrics and usage data, be ready to discuss how you've used data insights to drive proactive account strategies. Highlight any tools or frameworks you've worked with, such as Gainsight or Salesforce, even if it's not a requirement.
✨Demonstrate Your Travel Readiness
As the position requires regular travel for onsite meetings and QBRs, express your willingness and ability to travel 50% of the time. Share any relevant experiences where you've successfully managed accounts through face-to-face interactions, showcasing your commitment to customer satisfaction.
