Strategic Account Manager

Job Description At Person Centred Software, we are transforming health and social care through our innovative digital solutions. As a Strategic Account Manager (SAM), you will play a pivotal role in managing a portfolio of 35–40 key accounts, each with an Annual Recurring Revenue (ARR) of £20K+. Your primary focus will be to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by fostering strong relationships, ensuring customer satisfaction, and identifying opportunities for expansion. This role involves regular travel, including Quarterly Business Reviews (QBRs) and onsite value meetings, to engage with customers and deliver exceptional service. What You\’ll Do: Manage a portfolio of 35–40 key accounts, focusing on retention and satisfaction Conduct quarterly onsite visits to strengthen relationships and ensure value realisation Develop account plans aligning customer goals with our solutions Identify and qualify upsell and cross-sell opportunities in collaboration with Sales Lead Quarterly Business Reviews (QBRs) to assess goals and identify expansion opportunities Work cross-functionally with internal teams to ensure seamless service delivery Utilise customer health metrics and usage data to drive engagement and retention strategies What You\’ll Bring: <…