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- Tasks: Manage customer accounts and ensure they get the most from our innovative products.
- Company: Join Person Centred Software, a leader in digital solutions for the social care sector.
- Benefits: Enjoy a competitive salary, flexible working options, 25 days holiday, and unique perks.
- Why this job: Make a real impact in social care while working with a passionate, forward-thinking team.
- Qualifications: Strong communication skills and experience in client-facing roles are essential.
- Other info: Opportunity to work in modern offices with a focus on continuous improvement and innovation.
The predicted salary is between 25000 - 29000 £ per year.
At Person Centred Software, we’re passionate about improving the quality of life for people in care through innovative digital solutions. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve real value from our products while nurturing strong, long-term relationships. This is your opportunity to make a meaningful impact in the social care sector as part of a collaborative and forward-thinking team.
What You’ll Do:
- Own a portfolio of customer accounts, focusing on driving Gross and Net Revenue Retention
- Build strong, trusted relationships with clients, ensuring satisfaction and identifying opportunities for product adoption
- Act as the main point of contact for customer queries, feedback, and concerns, resolving issues efficiently
- Represent clients in internal discussions, liaising with development, product, operations, accounts, and marketing teams
- Support senior management in meetings with key clients, contributing insights and recommendations
- Maintain accurate records of client interactions and updates in our systems
- Work cross-functionally to ensure successful onboarding, implementation, and ongoing support for clients
- Identify and promote case study opportunities and client success stories in collaboration with marketing
- Represent Person Centred Software at events and build relationships with our brand ambassadors
- Encourage a growth mindset within the team and contribute to continuous improvement in customer experience
What You’ll Bring:
- Excellent communication skills—both written and verbal
- A proven ability to build and maintain positive customer relationships
- Strong time management and the ability to juggle multiple projects simultaneously
- A proactive and solutions-focused mindset with strong negotiation and presentation skills
- Previous experience in a client-facing or account management role
- Project management experience and a collaborative, team-oriented approach (Desirable)
- Knowledge or experience in the care sector
What We Offer:
- A base salary of £30,000 - £33,000 and bonus depending on experience
- Modern town centre offices in Guildford, with opportunity for ad hoc home working
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
Tech That Transforms – automation, real-time data—our solutions are redefining how social care operates.
Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care.
Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact.
Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you.
Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change.
Locations
Customer Success Manager employer: Person Centred Software Ltd
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the social care sector and the specific challenges it faces. Understanding the nuances of this industry will help you engage more effectively with potential clients and demonstrate your commitment to improving their experience.
✨Tip Number 2
Network with professionals in the customer success and social care fields. Attend relevant events or webinars to connect with others in the industry, as these relationships can lead to valuable insights and opportunities that may not be advertised.
✨Tip Number 3
Showcase your problem-solving skills during interviews by preparing examples of how you've successfully resolved client issues in the past. This will highlight your proactive mindset and ability to maintain positive customer relationships.
✨Tip Number 4
Research Person Centred Software's products and recent developments. Being knowledgeable about their offerings will allow you to speak confidently about how you can contribute to their mission and support their customers effectively.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management. Emphasise your communication skills and any previous roles where you built strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving the quality of life in care through technology. Mention specific examples of how you've driven customer satisfaction and retention in past roles.
Showcase Relevant Skills: Clearly outline your project management experience and any knowledge of the care sector. Use bullet points to make it easy for the hiring team to see how your skills align with the job requirements.
Prepare for Potential Questions: Think about how you would handle common customer success scenarios. Be ready to discuss how you've resolved client issues and contributed to team success in previous positions.
How to prepare for a job interview at Person Centred Software Ltd
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues or built strong relationships.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive and solutions-focused mindset. During the interview, share specific instances where you identified a problem and implemented a successful solution. This will show your potential employer that you can handle challenges effectively.
✨Demonstrate Your Project Management Skills
Since the role involves managing multiple accounts and projects, be ready to discuss your project management experience. Talk about how you prioritise tasks, manage timelines, and ensure client satisfaction while juggling various responsibilities.
✨Research the Company and Sector
Understanding Person Centred Software and the social care sector is crucial. Familiarise yourself with their products, values, and recent developments in the industry. This knowledge will help you tailor your responses and show your genuine interest in the role.
