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For Companies At a Glance
- Tasks: Lead customer onboarding and implementation of our innovative software solutions.
- Company: Join Person Centred Software, a leader in digital transformation for social care.
- Benefits: Enjoy a salary up to £38,000, 25 days holiday, and flexible working options.
- Why this job: Make a real impact in social care while working with cutting-edge technology.
- Qualifications: Experience in SaaS onboarding and strong project management skills required.
- Other info: Opportunity to work in modern offices with a passionate team driving meaningful change.
The predicted salary is between 30000 - 42000 £ per year.
About PCS
At Person Centred Software, we build technology that improves the lives of people living and working in social care. Our Connected Care Platform brings together a suite of solutions that help care providers deliver outstanding care and support their digital transformation.
Location: Guildford | On Site Full Time
Team: Onboarding
Salary: Up to £38K
The role
The Customer Onboarding Manager will ensure our customers are quickly able to realise the benefits of PCS products by leading them through a tailored implementation plan, helping them to become operational as quickly and efficiently as possible. They will manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success.
- Act as the main point of contact for new customers throughout their onboarding journey
- Lead kick-off calls, onboarding planning and go-live support
- Manage onboarding projects, ensuring tasks, milestones and timelines stay on track
- Coordinate with Sales, Product Support, Training and Customer Success teams
- Support customers with system setup, adoption and early product usage
- Ensure customers are confident and successful before handover to Customer Success or Support
What We’re Looking For
- Experience in customer onboarding, implementation or account management, ideally in a SaaS environment
- Strong organisation and project management skills
- Excellent communication and relationship-building abilities
- A confident problem solver who can manage multiple projects and priorities
- Someone who takes ownership of the customer experience from start to finish
- Experience in care, healthcare, pharmacy, or software implementations would be a bonus
The role is varied and fast-paced, supporting multiple locations and products while managing up 10-20 product go-lives each month.
Why join us
You’ll be joining a supportive and collaborative onboarding team, where you’ll play a key role in shaping how new customers experience PCS from day one.
This is a great opportunity to build strong customer relationships, influence onboarding processes, and help organisations adopt technology that improves social care.
What We Offer
- A base salary of up to £38,000 and bonus depending on experience
- Modern town centre offices in Guildford
- 25 days holiday
- Contributory pension scheme
- Additional benefits
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future‑proof social care.
🚀 Tech That Transforms –automation, real‑time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real‑world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top‑tier professionals passionate about using technology to drive change
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Customer Onboarding Manager employer: Person Centred Software Ltd
Contact Detail:
Person Centred Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager
✨Tip Number 1
Familiarise yourself with our software and its features before the interview. Understanding how our solutions work will allow you to speak confidently about how you can help customers during the onboarding process.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed complex SaaS implementations. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Research the care home or pharmacy sector if you have experience in it. Being able to discuss industry-specific challenges and how our technology can address them will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by preparing to explain technical concepts in simple terms. This is crucial for a role that involves guiding non-technical users through the onboarding process.
We think you need these skills to ace Customer Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS onboarding and implementation. Focus on specific projects where you managed system configurations, data migrations, and customer training sessions.
Craft a Compelling Cover Letter: In your cover letter, emphasise your project management skills and your passion for helping customers succeed. Mention any relevant experience in the care home or pharmacy sector, as this could set you apart.
Showcase Relevant Skills: Clearly outline your expertise in managing complex implementations and your ability to communicate technical concepts to non-technical users. Use examples from your past roles to demonstrate these skills.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Person Centred Software Ltd
✨Understand the SaaS Landscape
Familiarise yourself with the SaaS industry and the specific challenges that come with onboarding customers. Be prepared to discuss your previous experiences in implementing SaaS solutions and how you overcame any obstacles.
✨Showcase Your Project Management Skills
Highlight your project management experience by discussing specific examples of complex implementations you've led. Emphasise your ability to keep projects on track, manage timelines, and communicate effectively with stakeholders.
✨Prepare for Technical Questions
Since the role involves system configuration and data migration, be ready to answer technical questions. Brush up on relevant tools and methodologies, and be prepared to explain how you would approach a typical onboarding process.
✨Demonstrate Customer-Centric Mindset
Illustrate your passion for helping customers succeed by sharing stories of how you've supported clients through their onboarding journey. Discuss how you ensure they see value from the product quickly and how you handle feedback.