At a Glance
- Tasks: Lead customer onboarding and implementation, ensuring smooth transitions and maximum value from our software.
- Company: Join Person Centred Software, a leader in digital transformation for social care.
- Benefits: Up to £38,000 salary, 25 days holiday, and modern office perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in social care with innovative tech solutions.
- Qualifications: Experience in SaaS onboarding, project management, and excellent communication skills.
The predicted salary is between 22800 - 45600 £ per year.
Are you an experienced SaaS implementation specialist who thrives on delivering smooth system rollouts for customers? We’re looking for a Customer Onboarding Manager to lead customers through the configuration and implementation of our software, ensuring they quickly see real value from our products.
This role is ideal for someone with a strong background in SaaS onboarding, system configuration, and data migration, who can confidently manage complex implementation projects while providing hands‑on on‑boarding sessions and support. You’ll work closely with key stakeholders, acting as both project manager and trusted advisor, to ensure every customer enjoys a seamless transition and long‑term success with PCS.
What You’ll Do:
- Lead the end‑to‑end onboarding and implementation process, acting as the primary point of contact and project manager for new customers
- Work with Sales to scope projects pre‑contract and set clear onboarding expectations
- Host kick‑off meetings with Home Managers and key stakeholders to agree project objectives
- Configure systems, manage data migration and ensure solutions are tailored to each customer’s needs
- Plan and deliver onboarding sessions, ensuring customers are confident using our software
- Monitor progress at product‑specific checkpoints, troubleshoot issues, and keep projects on track
- Manage additional product rollouts for existing customers.
- Identify opportunities for further PCS solutions and pass these to the Customer Success team
- Track product adoption post go‑live, providing hands‑on support to ensure customers achieve maximum value
What You’ll Bring:
- Experience working in an implementations team within a SaaS environment, configuring and rolling out system implementations for customers
- Proven expertise in SaaS onboarding and implementation, including system configuration, data migration and change management
- Strong project management skills, with a track record of delivering complex implementations on time and within scope
- Experience delivering customer on‑boarding and supporting customers through system adoption
- Excellent communication skills, with the ability to translate technical concepts for non‑technical users
- Highly organised, proactive, and solutions‑focused, with a genuine passion for helping customers succeed
- Experience in the care home or pharmacy sector would be an advantage
What We Offer:
- A base salary of up to £38,000 and bonus depending on experience
- Modern town centre offices in Guildford, with opportunity for ad hoc home working
- 25 days holiday
- Contributory pension scheme
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future‑proof social care.
🚀 Tech That Transforms –automation, real‑time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real‑world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top‑tier professionals passionate about using technology to drive change
Customer Onboarding Manager in Guildford employer: Person Centred Software Ltd
At Person Centred Software, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the heart of Guildford, our modern offices provide a supportive environment where employees can thrive, with ample opportunities for professional growth and development. With competitive salaries, generous holiday allowances, and unique perks like a cycle to work scheme, we are committed to ensuring our team members feel valued and empowered to make a meaningful impact in the social care sector.
Contact Details:
Person Centred Software Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS world and let them know you're on the hunt for a Customer Onboarding Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your project management skills. Be ready to share specific examples of how you've successfully led onboarding projects in the past. We want to hear about the challenges you faced and how you overcame them!
✨Tip Number 3
Showcase your passion for customer success! During interviews, highlight your commitment to helping customers achieve maximum value from their software. Share stories that demonstrate your proactive approach and solutions-focused mindset.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Person Centred Software.
We think you need these skills to ace Customer Onboarding Manager in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS onboarding and implementation. We want to see how your skills align with the role of Customer Onboarding Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Project Management Skills:Since this role involves managing complex implementation projects, it’s crucial to demonstrate your project management expertise. Share specific examples of past projects where you successfully led onboarding processes and delivered results on time.
Communicate Clearly:We’re looking for someone who can translate technical jargon into simple terms for our customers. Use your application to show off your communication skills—make it easy for us to understand your experience and how you can help our clients succeed.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Person Centred Software Ltd
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of the software you'll be implementing. Familiarise yourself with its features, benefits, and common challenges customers face during onboarding. This will help you demonstrate your expertise and reassure the interviewers that you can guide customers effectively.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed complex implementation projects. Highlight how you kept everything on track, communicated with stakeholders, and resolved issues. This will show that you have the organisational skills needed for the role.
✨Practice Your Communication Skills
Since you'll be translating technical concepts for non-technical users, practice explaining complex ideas in simple terms. You might even want to do a mock onboarding session with a friend to get comfortable with this. Clear communication is key to ensuring customer success!
✨Be Ready to Discuss Customer Success Stories
Think of specific instances where you helped customers achieve their goals through effective onboarding. Be prepared to share these stories during the interview, as they will illustrate your passion for helping customers succeed and your ability to drive product adoption.
