At a Glance
- Tasks: Gain hands-on experience in customer service and logistics while supporting customers.
- Company: Join CMA CGM, a global leader in shipping and logistics with a vibrant culture.
- Benefits: Starting salary of £23,500, bonuses, healthcare, and 25 days annual leave.
- Other info: Complete a recognised qualification while enjoying excellent career growth opportunities.
- Why this job: Kickstart your career in a dynamic industry and make a real impact on customer experiences.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
ABOUT US | WHO ARE CMA CGM? Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the Group continually innovates to offer our customers a complete and increasingly efficient range of shipping, land, air and logistics solutions. Built upon a network of more than 400 offices and 750 warehouses in 160 countries, the Group employs 160,000 people worldwide.
WHAT DOES IT MEAN TO WORK AT CMA CGM? At CMA CGM Group, we move the world and ideas forward. Our 160,000 people move with us. Across oceans, through the air, and along global supply chains, careers here are shaped by motion, growth, and collective momentum. We promise a workplace where people broaden their horizons, embrace challenges, develop new skills, and make a real impact.
OUR APPRENTICESHIP OPPORTUNITY – CUSTOMER SERVICE SPECIALIST (LEVEL 3) Designed for individuals seeking to develop their skills and take the first step in building a career focused on delivering high-quality customer experiences within the shipping and logistics industry. Through a unique combination of practical experience, structured learning, and dedicated support from experienced colleagues and managers, you will achieve a recognised Customer Service qualification (Level 3) while developing the knowledge and expertise needed to manage and resolve complex customer queries, enhance customer experiences, and contribute to the continued success of CMA CGM.
Throughout your apprenticeship you will develop key skills in communication, problem‑solving, and relationship‑building, whilst gaining a deeper understanding of customer needs and CMA CGM's business objectives.
YOUR ROLE – WHAT WILL YOU BE DOING DAY TO DAY?
- Hands‑on experience in customer service and logistics.
- Support customers by phone and e‑mail while learning how we deliver a great customer experience.
- Work with different teams throughout the Customer Care function to solve problems, update systems, and keep shipments on track.
- Learn about import/export processes, handle basic cases with guidance, and help improve how the team works.
- Opportunity to build confidence, communication skills, and real‑world business experience.
WHERE WILL YOU BE BASED? You will be based at CMA CGM UK’s HQ, located in Liverpool City Centre (Princes Dock).
HOW LONG DOES IT TAKE? The apprenticeship will take approximately 18 months to complete from the date you join CMA CGM, subject to achievement of key milestones throughout the programme. You will start in September 2026 on a fixed‑term contract initially to cover the full duration of your apprenticeship.
PROFESSIONAL RECOGNITION Upon completion, you will be eligible to join the Institute of Customer Service as an individual member at Professional level. Should you progress beyond your apprenticeship, you may be eligible for further membership, including management.
WHAT ARE THE ENTRY REQUIREMENTS?
- GCSEs at minimum of grade 4/C or above in English and Maths (or equivalent).
- Demonstrable interest in building a career in Customer Service and/or the shipping & logistics industry (experience in these fields is not essential).
- Ability to use initiative and take ownership for your own performance.
- Excellent time‑management skills with the ability to balance coursework alongside the job.
- Excellent communication skills, willing to learn and support the Customer Service team to deliver a timely and professional experience.
- Ability to stay calm and professional, even when things get busy.
- Willingness to build positive relationships with customers and colleagues.
- Strong attention to detail and a desire to complete tasks accurately.
- A team‑focused attitude and willingness to learn from others.
- Familiarity with technology and relevant software packages, e.g. Microsoft Office (Excel, Outlook and Teams). Training will be provided on relevant systems.
WHAT DO WE OFFER TO OUR APPRENTICES?
- £23,500 starting salary, increasing in six‑monthly increments during the apprenticeship, subject to performance and milestone completion.
- Discretionary annual bonus.
- Enhanced pension scheme up to 15% total contribution.
- 25 days annual leave (plus public holidays), increasing with length of service, plus an additional day over the Christmas period and the opportunity to buy/sell leave.
- Life assurance four times the salary.
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme.
- Cycle‑to‑work scheme.
- Travel season ticket loans.
- Enhanced policies including Maternity & Paternity benefits.
WHEN SHOULD YOU APPLY? We encourage you to submit your application as soon as possible. The closing date for applications is Friday 27th March 2026. CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
JOIN US AND DISCOVER A WORLD OF OPPORTUNITIES! Discover how you can start a rewarding career with CMA CGM.
Customer Service Apprentice in Liverpool employer: persolog Romania
CMA CGM is an exceptional employer that offers a dynamic and supportive work environment in the heart of Liverpool City Centre. As a Customer Service Apprentice, you will benefit from a structured apprenticeship programme that not only provides hands-on experience but also fosters personal and professional growth through mentorship and training. With competitive salaries, generous leave policies, and a commitment to diversity and inclusion, CMA CGM empowers its employees to thrive while making a meaningful impact in the global shipping and logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Liverpool
✨Tip Number 1
Get to know CMA CGM! Research the company, its values, and its services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly express your thoughts and ideas. Role-play with friends or family to get comfortable handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining CMA CGM. Don’t wait too long; get your application in before the deadline!
We think you need these skills to ace Customer Service Apprentice in Liverpool
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and the shipping industry! Share any relevant experiences or interests that highlight why you want to join CMA CGM and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities we’re looking for. Use keywords from the job description to demonstrate that you understand what it means to work with us at CMA CGM.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at persolog Romania
✨Know the Company
Before your interview, take some time to research CMA CGM. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated in past experiences, whether in school or part-time jobs.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you would handle a difficult customer. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or what success looks like in this role. It shows you're engaged and thinking about your future with CMA CGM.
