At a Glance
- Tasks: Support the Export Customer Service Team and enhance customer satisfaction through effective communication.
- Company: Join CMA CGM, a global leader in shipping and logistics with a commitment to sustainability.
- Benefits: Enjoy 25 days annual leave, private healthcare, hybrid working, and a generous pension scheme.
- Other info: Opportunities for personal growth and development across 160 countries within the CMA CGM Group.
- Why this job: Be part of a dynamic team focused on innovation and exceptional customer service in a diverse environment.
- Qualifications: No specific experience required; just bring your passion for customer service and a willingness to learn.
The predicted salary is between 28000 - 42000 € per year.
CMA CGM | ABOUT US
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the Group continually innovates to offer a complete and efficient range of shipping, land, air, and logistics solutions.
Committed to the energy transition in shipping, the Group is a pioneer in using alternative fuels and aims to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, it responds to humanitarian crises by mobilizing shipping and logistics expertise to deliver supplies worldwide.
Present in 160 countries with over 400 offices and 750 warehouses, the Group employs more than 155,000 people globally, including 4,000 in Marseille, where its headquarters is located.
THE ROLE
The successful candidate will work closely with the Export Customer Service Team Leader/Manager to support and improve operational quality and productivity. This involves developing the customer service team, reviewing KPIs, processes, and procedures, and managing departmental projects.
The role requires handling daily operations with a focus on delivering excellent customer service, keeping customers informed, and ensuring high satisfaction levels.
What You\'ll Be Doing
- Maintain and enhance customer satisfaction to foster business growth and cross-selling opportunities.
- Provide quality customer service via phone, email, and face-to-face interactions.
- Achieve specific KPI targets to ensure high customer satisfaction.
- Maintain thorough knowledge of internal/external systems, services, and relevant legislation & maritime regulations.
- Coordinate proactively with other departments to ensure quality service.
- Build rapport with trade partners, overseas agencies, suppliers, and customers.
- Participate in off-site meetings for service review and new customer onboarding.
- Review and improve processes and procedures.
- Ensure accurate bookings and timely vessel updates.
- Handle import/export bookings, cross bookings, and meet vessel recap deadlines.
- Communicate vessel updates and manage customer expectations regarding late or failed collections.
- Handle complaints professionally and escalate when necessary.
- Complete invoicing, resolve queries, and apply relevant charges.
- Support invoice dispute resolution with the BSC Riga team.
- Ensure all criteria are met before completing delivery requests.
- Understand customer-specific services, volumes, and carrier relationships.
- Review and suggest improvements for departmental processes.
- Prepare reports and support daily operations.
- Manage VIP customer accounts and ensure process compliance.
- Collaborate with suppliers and stakeholders to ensure performance standards are met.
WHAT DO WE OFFER?
We offer a competitive salary and benefits package, including:
- 25 days annual leave plus public holidays, with additional days over Christmas and options to buy/sell leave.
- Discretionary annual bonus.
- Enhanced pension scheme up to 15% contribution.
- Life assurance (x4).
- Support for mental health and wellbeing initiatives.
- Private healthcare (BUPA) and healthcare cash plan, including Employee Assistance Programme.
- Development opportunities across 160 countries, including at our Marseille headquarters.
- Hybrid working arrangements.
- Cycle to work scheme and season ticket loans.
- Enhanced maternity and paternity policies.
- Employee recognition awards.
- Growth opportunities through the CMA CGM Academy.
CMA CGM values diversity and is committed to equal opportunities, fostering an inclusive environment that supports employee engagement and growth.
Join us and discover a world of opportunities!
#J-18808-LjbffrCustomer Service Advisor - Short Sea Lines in Liverpool employer: persolog Romania
CMA CGM is an exceptional employer, offering a dynamic work environment in the heart of Liverpool, where employees can thrive in a culture that values innovation and customer satisfaction. With a generous benefits package, including enhanced pension contributions, private healthcare, and opportunities for personal and professional growth through the CMA CGM Academy, employees are supported in their career development while contributing to a global leader in shipping and logistics. The company's commitment to diversity and mental health awareness further enhances its reputation as a desirable workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Short Sea Lines in Liverpool
✨Tip Number 1
Familiarise yourself with CMA CGM's services and values. Understanding their commitment to customer satisfaction and sustainability will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your knowledge of logistics and maritime regulations. Being well-versed in these areas will not only impress your interviewers but also demonstrate your readiness to handle the responsibilities of the role effectively.
✨Tip Number 3
Practice your communication skills, especially in handling customer complaints. Role-playing scenarios can help you articulate how you would manage difficult situations, which is crucial for a Customer Service Advisor.
✨Tip Number 4
Network with current or former employees of CMA CGM. They can provide valuable insights into the company culture and expectations, giving you an edge in understanding what the hiring team is looking for.
We think you need these skills to ace Customer Service Advisor - Short Sea Lines in Liverpool
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your customer service skills and experience. Use specific examples to demonstrate how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer service or related fields. Include metrics or achievements that illustrate your ability to meet KPIs and enhance customer satisfaction.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at persolog Romania
✨Know the Company
Before your interview, take some time to research CMA CGM and its operations. Understanding their commitment to customer service and sustainability will help you align your answers with their values.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your ability to handle customer inquiries and complaints effectively. Highlight your communication skills and how you maintain customer satisfaction.
✨Familiarise Yourself with Logistics Terminology
Since the role involves shipping and logistics, brush up on relevant terminology and processes. This will show your preparedness and interest in the industry during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, key performance indicators, and improvement strategies within the customer service department. This demonstrates your enthusiasm for the role and your proactive mindset.
