Data Center Operations Engineer in London

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.

About Position:

• Role: Data Center Operation Engineer
• Location: London
• Experience: 7+ years
• Job Type: Full Time Employment

Mandatory Mention 3 skills: Data Center, Remote hands and technical support, Troubleshooting, Maintenance and Audit

Key Responsibilities:

• Remote Hands & Technical Support: Perform expert-level Remote Hands services, including hardware installation, troubleshooting, and power cycling, tracked via ticketing systems (e.g., Equinix or Digital Realty).
• Infrastructure Management: Execute rack-and-stack procedures, cable termination (fiber and copper), and manage cross-connects.
• Maintenance & Audits: Perform cabinet/cage audits, hardware component replacements (blades, memory, hard drives, transceivers), and equipment migrations.
• Operations Oversight: Maintain strict adherence to Standard Operating Procedures (SOPs), manage inventory verification, and ensure the overall cleanliness and professional appearance of the data center.
• Troubleshooting: Utilize industry-standard test equipment to diagnose and resolve complex hardware and software issues, performing root cause analysis.
• Documentation: Provide timely updates via computer-based ticketing systems and maintain accurate documentation of all infrastructure changes.
• Emergency Response: Provide rotational on-call coverage and maintain the ability to report to the facility within an average of one hour for emergency assistance.

Qualifications:

• Education: Bachelor’s degree in IT, Engineering, Computer Science, or equivalent professional experience.
• Experience: 7+ years of experience in telecommunications or data center operations, with at least 5 years specifically in data center and wireless environments.
• Technical Proficiency: Demonstrated experience in scaling computing infrastructure. Strong knowledge of telecom structured cabling standards and network device deployment.
• Soft Skills: Exceptional written, verbal, and presentation skills. Strong organizational skills with the ability to delegate tasks and hold team members accountable. Proven problem-solving capabilities, including the ability to collect data, establish facts, and draw valid conclusions.
• Flexibility: Ability to work flexible shift schedules and participate in global travel (15–20%).

Physical Demands:

• Ability to lift and handle up to 50 pounds.
• Ability to bend, stoop, and stretch for the placement and retrieval of network equipment.
• Comfortable working under raised data center floors and climbing ladders (up to 16 feet) to access plenum spaces.

Benefits:

• Competitive salary and benefits package.
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
• Opportunity to work with cutting-edge technologies.
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
• Annual health check-ups.
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.

Inclusive Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally.
• Impact the world in powerful, positive ways, using the latest technologies.
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core.
• Unlock global opportunities to work and learn with the industry’s best.