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- Tasks: Join us as a Senior Business Systems Analyst, optimising Salesforce processes and enhancing sales experiences.
- Company: We're a leading AI-driven digital engineering firm, recognised for sustainability and rapid growth.
- Benefits: Enjoy hybrid work, competitive salary, health check-ups, and company-sponsored education.
- Why this job: Be part of a dynamic team, driving innovation and efficiency in a collaborative culture.
- Qualifications: 10+ years in business systems analysis with Salesforce; Sales Cloud certification required.
- Other info: Flexible hours, employee engagement initiatives, and global learning opportunities await you!
The predicted salary is between 48000 - 84000 ÂŁ per year.
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We were included in the Dow Jones Sustainability World Index, setting high standards in sustainability and corporate responsibility. In addition, we were cited as the fastest-growing IT services brand in the 2024 Brand Finance India 100 Report.
We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, account, contact, opportunity management and CPQ areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross-functional teams from Marketing, Sales, Sales Operations and Channel Operations. The main responsibility of this position will be to partner directly with our sales business leaders and other key stakeholders to implement new enhancements in Salesforce to support and automate our lead to quote processes. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless sales experience.
- Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis, building proof of concepts, and developing scalable and flexible solution architectures.
- Demonstrate expertise in Salesforce Communications Cloud modules like ESM, EPC, IOM, Omniscripts etc.
- Collaborate with cross-functional teams to identify and document business requirements.
- Design and develop comprehensive Salesforce solutions that address complex business challenges.
- Manage end-to-end Salesforce configuration, customization, and integration projects.
- Conduct thorough gap analysis and develop innovative solutions to meet business needs.
- Develop and deliver training materials and conduct training sessions for users.
- Monitor system performance and recommend continuous improvement strategies.
- Build POCs and demonstrate to stakeholders the new Salesforce feature releases.
- Should be able to configure Salesforce using point and click and identify & drive when to code and when not to.
- Map business requirements to Salesforce standard OOTB features.
- Work collaboratively and closely with Onshore and Offshore Developers during the execution phase.
Minimum 10+ years of experience as a business systems analyst on the Salesforce platform.
Minimum 5+ years of experience in Sales Cloud, CPQ, and Experience Cloud.
Experience of Salesforce Industries Clouds especially in Communication cloud.
Deep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management, account management, opportunity management, Territory Management, Quote & Forecasting, etc.
Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc.
Fair, objective, and data-driven in decision making.
Experience with Salesforce managed packages.
Must have Salesforce Sales Cloud certification.
Competitive salary and benefits package.
Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
Annual health check-ups.
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
Work on collaborative innovation, with diversity and work-life wellbeing at the core.
Have access to global opportunities to work and learn with the industry’s best talents.
IT Business Senior Analyst (Hybrid) employer: Persistent Systems
Contact Detail:
Persistent Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Senior Analyst (Hybrid)
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates, especially those related to Sales Cloud and CPQ. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals already working in similar roles or within our company. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised business processes or implemented Salesforce solutions in previous roles. Being able to articulate your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by thinking through potential challenges that might arise in the role. Be ready to share your ideas on how you would approach these challenges, as this demonstrates your proactive mindset and solution-oriented approach.
We think you need these skills to ace IT Business Senior Analyst (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce, particularly in Sales Cloud and CPQ. Emphasise your skills in business process optimisation and systems automation, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the company's mission and how your background aligns with their needs. Mention specific projects where you've successfully implemented Salesforce solutions or optimised processes.
Showcase Relevant Experience: When detailing your work history, focus on your 10+ years of experience as a business systems analyst. Highlight any specific achievements related to Salesforce configuration, customisation, and integration projects.
Prepare for Technical Questions: Be ready to discuss your technical expertise in Salesforce, including your knowledge of Communications Cloud modules and your approach to gap analysis. Prepare examples that showcase your problem-solving skills and innovative solutions.
How to prepare for a job interview at Persistent Systems
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce, especially in Sales Cloud and CPQ. Be prepared to discuss specific projects where you've implemented solutions or optimised processes using these tools.
✨Demonstrate Problem-Solving Skills
Since the role requires a solution-minded approach, come ready with examples of how you've creatively solved complex business challenges. Think about times when you reshaped existing processes for better efficiency.
✨Understand the Company’s Values
Familiarise yourself with the company's commitment to sustainability and corporate responsibility. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
✨Prepare for Cross-Functional Collaboration
As the role involves working with various teams, prepare to discuss your experience in collaborating with cross-functional teams. Share examples of how you've successfully engaged with stakeholders from different departments.
