EUC Desktop Support

About Persistent: We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.

We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $360.2M revenue in Q3 FY25, delivering 4.3% Q-o-Q and 19.9% Y-o-Y growth. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries.

About Position: Desktop Support

Location: Brindley place, Birmingham, UK

Travel Requirements: As per requirement, nearby client offices. Travel allowances will be reimbursed as per policy.

Car Requirement: Yes, should know how to drive

Type: Full Time Salaried/ Subcon

Experience: 5-7 yrs

Verbal: Should possess good communication skills (speaking and writing)

Key Responsibilities:

• Support onboarding and offboarding of users including shipping of assets within defined timelines, IT support during catastrophic events.
• Performed asset management, stock-keeping and US sites documentation.
• Work with vendors, clients, carriers and technical staff and perform other duties as assigned.
• Provide logistical support to local IT facilities, guiding and maintaining software and hardware device implementation, and testing.
• Interact with VIP users for IT support and manage expectations with timely resolution of issues raised.
• Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings.
• Support all peripherals connected to End User Devices, Packing, unpacking of hardware (laptops, servers, any other peripherals).
• Submit warranty parts requests, where applicable, to the vendor support team.
• Managed and prioritized incoming emails, tickets and calls in order of urgency and responded accordingly.
• Support users issues related to hardware, software and ensure that it is resolved on priority.
• Infra Support activities: Racking and stacking of networks switches and servers, if required.
• Work with admin team to plan office movement, refurbishment activities.
• Decommissioning activities which include logical and physical shutdown of devices.
• Structured cabling and patching of devices in office/DC’s.
• Coordinate with Infrastructure teams to ensure devices are properly connected and configured properly.
• Oversee recycling of out of support devices from respective offices and ensure disposal certificates are arranged from 3rd party and handed over to client.

Functional Knowledge:

• Windows 11
• PC Hardware Skills
• Apple Devices (iPhone and iPad)
• Knowledge of build process and use of client imaging products
• Knowledge of LAN/WAN/WiFi
• Anti-Virus and Encryption software
• RingCentral Telephony
• Printing

Skills:

• Proactive – identify and resolve issues
• Ability to investigate, to think logically and reason out problems
• Ability to prioritize workload and work on own initiative
• Excellent time management and organizational skills
• Capable of working to tight deadlines
• Assess end user’s requirements and offer training to further end user’s own understanding
• Communicates clearly and succinctly both written and orally, have strong leadership skills and presents ideas in a business-like manner.
• Ability and inclination to learn new skills as required
• Demonstrate attention to details

Behaviors:

• Passionate about IT and technology
• Build and maintain positive working relationships within the team and with colleagues across the operation
• Ability to work in an autonomous role
• Calm and approachable
• Maintain confidentiality

Benefits:

• Competitive salary and benefits package.
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
• Opportunity to work with cutting-edge technologies.
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
• Annual health check-ups.
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Grow both professionally and personally.
• Change the world in powerful, positive ways, using the latest technologies.
• Work on collaborative innovation, with diversity and work-life wellbeing at the core.
• Have access to global opportunities to work and learn with the industry’s best talents.

Let’s unleash your full potential at Persistent - persistent.com/careers