Data Center Operations Engineer

Position Summary

Location: Amsterdam & London (both available) or London, UK

Experience: 7+ years

Key Responsibilities

• Remote Hands & Technical Support – Perform expert‑level hardware installation, troubleshooting, power cycling, and other Remote Hands services, tracked via ticketing systems such as Equinix or Digital Realty.
• Infrastructure Management – Execute rack‑and‑stack procedures, cable termination (fiber and copper), and manage cross‑connects.
• Maintenance & Audits – Conduct cabinet/cage audits, replace hardware components (blades, memory, hard drives, transceivers), and manage equipment migrations.
• Operations Oversight – Enforce Standard Operating Procedures (SOPs), verify inventory, and maintain the cleanliness and professional appearance of the data center.
• Troubleshooting – Use industry‑standard test equipment to diagnose and resolve complex hardware and software issues, performing root‑cause analysis.
• Documentation – Update ticketing systems promptly and maintain accurate records of all infrastructure changes.
• Emergency Response – Provide rotational on‑call coverage and be able to report to the facility within an average of one hour for emergency assistance.

Qualifications

• Bachelor’s degree in IT, Engineering, Computer Science, or equivalent professional experience.
• 7+ years of experience in telecommunications or data center operations, with at least 5 years specifically in data center and wireless environments.
• Current or recent experience working with Equinix.

Technical Proficiency

• Scaling computing infrastructure and deploying network devices.
• Comprehensive knowledge of telecom structured cabling standards.
• Proficiency in using power and hand tools (drills, crimpers, punch‑down tools, etc.).
• Understanding of AI tools to review work processes and improve efficiency.

Soft Skills

• Exceptional written, verbal, and presentation communication.
• Strong organizational skills, ability to delegate responsibilities, and hold team members accountable.
• Proven problem‑solving capabilities, including data collection, fact‑based analysis, and clear conclusions.
• Flexibility to work flexible shift schedules and participate in global travel (15–20%).

Physical Demands

• Ability to lift and handle up to 50 pounds.
• Ability to bend, stoop, and stretch for placement and retrieval of network equipment.
• Comfortable working under raised data‑center floors and climbing ladders up to 16 feet to access plenum spaces.

Benefits

• Competitive salary and benefits package, including group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
• Culture focused on talent development, quarterly promotion cycles, and company‑sponsored higher education and certifications.
• Opportunity to work with cutting‑edge technologies and flexible work hours.
• Employee engagement initiatives such as project parties, flexible work hours, and long‑service awards.

Diversity & Inclusion

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.