At a Glance
- Tasks: Support customers with empathy, coordinating resolutions and ensuring smooth communication.
- Company: Join Persimmon Homes, a leading UK housebuilder with a focus on quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, health care, life cover, and exclusive employee discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while building a rewarding career.
- Qualifications: Strong communication skills, problem-solving abilities, and a collaborative spirit are essential.
The predicted salary is between 28274 - 34558 £ per year.
Join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.
What you'll do as Customer Care Coordinator:
- Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy.
- Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions.
- Log all customer interactions accurately in COINS and maintain clear records.
- Coordinate works by scheduling maintenance operatives and subcontractors' appointments and monitor progress through to completion while keeping customers informed throughout.
- Conduct courtesy calls to monitor satisfaction and deliver against agreed SLAs, aiming to exceed expectations.
- Build strong relationships with contractors and internal teams, liaising with specialists where required.
- Attend site visits when necessary to support customers and operational teams.
- Monitor activity against the Customer Care Timeline, ensuring compliance with the New Homes Quality Code and supporting continuous improvement, including HBF 5-star standards.
- Provide administrative support, including documentation, contra-charging and general office duties.
What experience do I need?
- Strong written and verbal communication skills, with the ability to build rapport and demonstrate empathy.
- Takes ownership of the full customer journey and is motivated to exceed satisfaction targets.
- Remains calm under pressure, with proactive problem-solving abilities.
- Highly organised, detail-oriented, and able to manage priorities in a fast-paced environment.
- IT literate, confident using Microsoft Word, Excel and Outlook, and comfortable learning new systems (COINS knowledge advantageous but not essential).
- A collaborative team player with resilience, flexibility and initiative.
- Full driving licence and access to a vehicle desirable for site visits.
Why Persimmon Homes?
We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as Customer Care Coordinator, you'll benefit from:
- Competitive salary
- Life Cover & Contributory Pension
- Health Care
- Bonus
- Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
Customer Care Coordinator employer: Persimmon
As an External Affairs Manager with us, you'll thrive in a dynamic and supportive work culture that values collaboration and innovation. Our flexible office locations across the Midlands, including Birmingham and Leicester, provide you with the opportunity to balance your professional and personal life while enjoying access to ongoing employee development programmes and career growth opportunities. Join us to make a meaningful impact in the community while being part of a team that prioritises your well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Persimmon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Persimmon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Persimmon:Your cover letter is your chance to shine! Tell us why you want to work at Persimmon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Persimmon!
How to prepare for a job interview at Persimmon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
