At a Glance
- Tasks: Provide admin support, manage calls, and assist with secretarial duties.
- Company: Join Persimmon Homes, a leading UK housebuilder with a strong reputation.
- Benefits: Enjoy life cover, pension contributions, bonuses, and exclusive discounts.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be part of a team that values your growth and celebrates your success.
- Qualifications: Strong communication skills and previous office experience required.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Customer Care Administrator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The purpose of this role is to provide and perform general administration and secretarial support using own initiative and self-motivation where necessary.
What you’ll do as Customer Care Administrator:
- ‘Triaging’ incoming telephone calls and distributing messages on behalf of team members who may be out of the office or away from their desk in a timely manner
- Assisting in secretarial duties, including data entry into COINS and the use of excel spreadsheets
- Assisting in the provision of refreshments where required
- Booking of appointments with diary and calendar management
- Issuing correspondence and updates to sub-contractors
- Monitoring and responding to general emails and letters
- Attending various meetings and accurate minute taking, documenting key tasks which are important for future action and success
- Various other administrative duties
What experience do I need?
- Good written and verbal communication skills
- Previous experience within an office environment
- Computer literate with experience of a number of different packages including Microsoft Word, Excel, Power Point and Outlook
- Ability to be well organised, self-motivated with high attention to detail
Customer Care Administrator in Nottingham employer: Persimmon plc.
At Persimmon Homes, we pride ourselves on being a leading employer in the housebuilding industry, offering a supportive work culture that champions your professional growth and celebrates your achievements. As a Customer Care Administrator, you'll enjoy a range of benefits including life cover, a contributory pension, and access to an employee benefits platform, all while working in a diverse and inclusive environment that values your contributions. Join us in our commitment to building not just homes, but rewarding careers in a dynamic and thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Persimmon plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Persimmon plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Administrator in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Persimmon plc.:Your cover letter is your chance to shine! Tell us why you want to work at Persimmon plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Persimmon plc.!
How to prepare for a job interview at Persimmon plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
