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- Tasks: Lead a team to deliver exceptional customer service and manage customer care operations.
- Company: Join Persimmon Homes, one of the UK's top housebuilders with a strong reputation.
- Benefits: Enjoy health care, life cover, pension contributions, and exclusive employee discounts.
- Why this job: Make a real impact in a role that celebrates your success and supports your growth.
- Qualifications: Customer service experience and team management skills are essential.
- Other info: Be part of a diverse team committed to your professional development.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Office Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes? We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don’t just build homes — we build careers.
When you join us as a Customer Care Office Manager, you’ll benefit from:
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Health Care Life Cover & Contributory Pension
- Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role? The purpose of the role is to work with customers to provide quality service and an excellent customer experience while managing the Customer Care department to achieve the promises identified in the Persimmon Homes pledge.
What you’ll do as a Customer Care Office Manager:
- Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.
- Ensure correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures are adhered to.
- Responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure.
- Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
- Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
What experience do I need?
- Customer Service experience is essential
- Experience of managing a team
- Excellent communication skills, both written and verbal
- Fully conversant with Microsoft Package, including Excel and Word
Customer Care Office Manager in Norwich employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Office Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Persimmon Homes. You never know who might give you the inside scoop or even refer you for the Customer Care Office Manager role.
✨Tip Number 2
Prepare for the interview by researching Persimmon Homes thoroughly. Understand their values, recent projects, and customer care policies. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Care Office Manager, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Persimmon Homes and ready to take on the challenge of delivering outstanding customer service.
We think you need these skills to ace Customer Care Office Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Office Manager role. Highlight your customer service experience and any team management skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Persimmon Homes and how you can contribute to our commitment to quality service. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Persimmon plc.
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's mission.
✨Showcase Your Customer Service Skills
As a Customer Care Office Manager, your ability to manage customer relationships is crucial. Prepare specific examples from your past experiences where you successfully resolved customer issues or improved service quality. This will demonstrate your capability to uphold the Persimmon Pledge.
✨Highlight Team Management Experience
Since the role involves managing a team, be ready to discuss your leadership style and how you've developed team members in previous roles. Share instances where you set clear standards and helped your team achieve KPIs, as this aligns perfectly with the job requirements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Persimmon Homes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.