At a Glance
- Tasks: Provide high-quality maintenance and remedial works for new homes.
- Company: Join Persimmon Homes, a 5* housebuilder with a focus on quality and customer satisfaction.
- Benefits: Enjoy life cover, pension contributions, and access to exclusive employee discounts.
- Other info: Be part of a diverse team committed to empowering your development.
- Why this job: Kickstart your career in a supportive environment where your growth is celebrated.
- Qualifications: Experience in homeowner maintenance, painting, joinery, and relevant certifications.
The predicted salary is between 25000 - 30000 £ per year.
Location: Newcastle, NE13 (Initial Assignment)
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, maintaining high standards of customer experience.
Primary Responsibilities
- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identifying all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
What experience do I need?
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
- Painting and Joinery experience is required
- PASMA certificate is advantageous
- Conversant with Microsoft Office
- Current CSCS Card (Construction Skills Certification Scheme)
- First Aid qualification would be advantageous
Maintenance Operative in Newcastle upon Tyne employer: Persimmon plc.
At Persimmon Homes, we pride ourselves on being more than just a leading housebuilder; we are a community that fosters growth and celebrates success. As a Maintenance Operative in Newcastle, you will enjoy a supportive work culture that prioritises your development, alongside competitive benefits such as life cover, a contributory pension, and access to exclusive employee discounts. Join us to make a meaningful impact in the lives of our customers while advancing your career in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Operative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Persimmon Homes. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to maintenance and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or experience, make sure to highlight them during your interview. Whether it’s your PASMA certificate or your knack for painting and joinery, let them know what you bring to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Maintenance Operative position.
We think you need these skills to ace Maintenance Operative in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Skills:Make sure to highlight your experience in maintenance, especially any painting and joinery skills. We want to see how your background aligns with the role, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for Persimmon Homes. Mention our commitment to quality and customer satisfaction, and how you can contribute to that. It shows us you’re genuinely interested!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Persimmon plc.
✨Know Your Stuff
Make sure you brush up on your maintenance skills and knowledge. Familiarise yourself with common remedial works, tools, and techniques relevant to the role. Being able to discuss your experience in painting, joinery, and machine maintenance will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality customer experiences, be prepared to share examples of how you've handled customer interactions in the past. Highlight any situations where you resolved issues or went above and beyond to ensure satisfaction.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and technical knowledge. Think about scenarios where you had to troubleshoot a maintenance issue or manage your workload effectively. Practising these responses can help you feel more confident during the interview.
✨Demonstrate Your Team Spirit
Persimmon Homes values collaboration, so be ready to discuss how you work with others, including subcontractors. Share examples of successful teamwork and how you’ve contributed to a positive working environment, as this will resonate well with their company culture.
