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- Tasks: Support homeowners by coordinating solutions to their issues and ensuring effective communication.
- Company: Join Persimmon Homes, a leading UK housebuilder with a commitment to quality and customer satisfaction.
- Benefits: Enjoy health care, life cover, bonuses, and access to exclusive discounts.
- Why this job: Be part of a team that values your growth and celebrates your success in a dynamic environment.
- Qualifications: Customer care experience and strong communication skills are essential; housing industry knowledge is a plus.
- Other info: Diversity and inclusion are at the heart of our culture, with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes? We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you’ll benefit from:
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Health Care
- Life Cover & Contributory Pension
- Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role? The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you’ll do as a Customer Care Coordinator:
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Customer Care Coordinator in Malmesbury employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Malmesbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Persimmon Homes. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care. Think about how your past experiences align with what they’re looking for in a Customer Care Coordinator.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from Persimmon, let them know why you’re excited about the role and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Persimmon Homes.
We think you need these skills to ace Customer Care Coordinator in Malmesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer care or the housing industry, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Persimmon Homes and how your skills align with the role. Keep it professional but let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've handled challenging situations in the past. We want to see your proactive problem-solving skills in action, especially in a fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed, and you’ll find all the details you need to make your submission stand out!
How to prepare for a job interview at Persimmon plc.
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what makes them a top housebuilder in the UK. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Care Skills
As a Customer Care Coordinator, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you had to remain calm and focused while addressing customer concerns. Highlight how you coordinated with different teams to find solutions quickly.
✨Be Ready for IT Questions
Since the role requires IT literacy, brush up on your knowledge of Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles, and if you have any experience with COINS, mention it! If not, express your eagerness to learn during training.