At a Glance
- Tasks: Provide high-quality maintenance and remedial works for new homes.
- Company: Join Persimmon Homes, a 5-star housebuilder with a focus on quality.
- Benefits: Enjoy life cover, pension contributions, and exclusive employee discounts.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Make a real impact in customers' lives while building your career.
- Qualifications: Experience in painting, joinery, and homeowner maintenance required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Newcastle, NE13 (Initial Assignment)
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, maintaining high standards of customer experience.
Primary Responsibilities
- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identifying all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
What experience do I need?
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools.
- Painting and Joinery experience is required.
- PASMA certificate is advantageous.
- Conversant with Microsoft Office.
- Current CSCS Card (Construction Skills Certification Scheme).
- First Aid qualification would be advantageous.
Maintenance Operative employer: Persimmon plc.
At Persimmon Homes, we pride ourselves on being a 5* housebuilder that not only constructs quality homes but also fosters a supportive and inclusive work environment for our Maintenance Operatives. Located in Newcastle, NE13, we offer competitive benefits including life cover, a contributory pension, and access to an employee benefits platform, ensuring your well-being and professional growth are at the forefront of our mission. Join us to be part of a team that values your contributions and empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Operative
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the construction industry. You never know who might have a lead on a Maintenance Operative role or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for maintenance projects or offer your skills to local charities. This not only builds your experience but also shows potential employers your commitment to the trade.
✨Tip Number 3
Prepare for interviews by practising common questions related to maintenance and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Maintenance Operative
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the Maintenance Operative role shine through. We want to see that you’re genuinely excited about the opportunity to work with us at Persimmon Homes and contribute to building quality homes.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in maintenance, painting, and joinery. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your past achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your experience and qualifications without unnecessary fluff. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Persimmon plc.
✨Know Your Stuff
Make sure you brush up on your maintenance skills and knowledge. Familiarise yourself with common homeowner maintenance tasks, especially painting and joinery, as well as any relevant certifications like PASMA or First Aid. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Experience
Prepare to discuss your past experiences in maintenance work. Think of specific examples where you've successfully completed remedial works or managed workloads effectively. This will help demonstrate your ability to meet the high standards expected by Persimmon Homes.
✨Be Customer-Focused
Since the role involves providing a great customer experience, be ready to talk about how you've handled customer interactions in the past. Highlight any instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
