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- Tasks: Support homeowners by coordinating solutions to their issues and ensuring effective communication.
- Company: Join a dynamic team in the housing and construction industry.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Why this job: Make a real difference in customers' lives while enhancing your problem-solving abilities.
- Qualifications: Customer care experience and strong communication skills are essential.
- Other info: Opportunity for growth and training in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you’ll do as a Customer Care Coordinator:
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Customer Care Coordinator in London employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and various departments, try role-playing scenarios with friends or family. This will help you feel more confident when discussing your experience in interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've handled customer issues in the past. Be ready to discuss how you coordinated solutions effectively, as this is key for a Customer Care Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Care Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer care. We want to see how your skills align with the role of Customer Care Coordinator, so don’t hold back on showcasing your communication prowess!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can stay calm under pressure and find solutions, so share those stories that demonstrate your proactive approach!
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to capture and log information accurately.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the Customer Care Coordinator position. Plus, it’s super easy!
How to prepare for a job interview at Persimmon plc.
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer care. Understand what makes for excellent communication and how to handle customer complaints effectively. This will show that you’re not just familiar with the role but also passionate about providing top-notch service.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s values, mission, and recent projects. Knowing how they operate and their approach to customer care will help you tailor your answers and demonstrate that you’re a good fit for their culture.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you successfully resolved customer issues or coordinated with different teams. Be ready to discuss how you handled pressure and maintained professionalism in challenging situations.
✨Show Off Your IT Skills
Since the role requires IT literacy, be prepared to discuss your experience with tools like Word, Excel, and Outlook. If you have any familiarity with COINS, mention it! Even if you don’t, express your eagerness to learn new systems quickly.
