At a Glance
- Tasks: Provide admin support, manage calls, and assist with data entry and correspondence.
- Company: Join Persimmon Homes, a leading UK housebuilder with a strong reputation.
- Benefits: Enjoy life cover, pension contributions, and access to exclusive discounts.
- Other info: Temporary role with opportunities for personal development and career progression.
- Why this job: Kickstart your career in a supportive environment where your growth is valued.
- Qualifications: Strong communication skills and experience in an office setting are essential.
The predicted salary is between 18900 - 23100 £ per year.
Please note: This is a temporary position to cover maternity leave.
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Customer Care Administrator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes? We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don’t just build homes — we build careers.
When you join us as Customer Care Administrator, you’ll benefit from:
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Bonus Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role? The purpose of this role is to provide and perform general administration and secretarial support using own initiative and self‑motivation where necessary.
What you’ll do as Customer Care Administrator:
- ‘Triaging’ incoming telephone calls and distributing messages on behalf of team members who may be out of the office or away from their desk in a timely manner
- Assisting in secretarial duties, including data entry into COINS and the use of excel spreadsheets
- Assisting in the provision of refreshments where required
- Booking of appointments with diary and calendar management
- Issuing correspondence and updates to sub‑contractors
- Monitoring and responding to general emails and letters
- Attending various meetings and accurate minute taking, documenting key tasks which are important for future action and success
- Various other administrative duties
What experience do I need?
- Good written and verbal communication skills
- Previous experience within an office environment
- Computer literate with experience of a number of different packages including Microsoft Word, Excel, Power Point and Outlook
- Ability to be well organised, self‑motivated with high attention to detail
Customer Care Administrator in Leicester employer: Persimmon plc.
At Persimmon Homes, we pride ourselves on being one of the UK's leading housebuilders, offering a dynamic work environment where your contributions are valued and your career can flourish. With a strong commitment to employee development, diversity, and inclusion, we provide comprehensive benefits including life cover, a contributory pension, and access to a wide range of employee perks. Join us in a role that not only shapes the future of housing but also supports your personal and professional growth in a thriving regional office.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Persimmon plc..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Persimmon plc.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Administrator in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Persimmon plc..
How to prepare for a job interview at Persimmon plc.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Persimmon plc.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Persimmon plc. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
